Job Category:

Administration, Facilities & Transportation

Schedule:

Full time

Job Description:

PURPOSE AND SCOPE

The Service Administrator is responsible for entering and maintaining all service support administrative requirements, including work order creation and maintenance, and administering the parts orders and invoicing processes. The Service Administrator ensures that these work processes are done in an efficient, accurate, and timely manner that meet all company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Timely acquisition of parts and material to meet customer needs.

• Retrieve orders from the order log, review for accuracy and completeness, and enter orders if acceptable.
• Track orders in process from entry through invoicing, ensuring work orders are updated as needed.
• Send purchase orders to allied vendors as required, including preparation of purchase orders, if needed.
• Thoroughly review orders for accuracy in relation to Customer Purchase Order, Flash Messages and Arbon Policy.

Accurate and timely processing of parts needed and parts only service jobs.

• Create work orders for parts needed and parts only jobs.
• Work with allied vendors regarding shipment dates and associated invoices.
• Calculate actual labor, apply all costs to jobs, and invoice order.
• Add freight costs to work orders as needed.
• Communicate with Districts, Service Coordinators and/or Salespeople regarding orders, missing POs from customers, availability dates from Rite-Hite and Allied vendors.

Accurate and timely processing of invoices, ensuring invoicing of completed jobs is occurring daily, minimizing lag from order completion to invoice being delivered to customer.

• Monitor work orders for those ready to invoice, review work order information for accuracy and completeness, generate invoice and deliver invoice to customer per their requirements.
• Process web billings and credit card billings, as required.
• Attempt to obtain missing POs from Customers before passing task on to District Service Coordinator or Salesperson.
• Review allied vendor invoices for accuracy, update in order as required, and process for payment.
• Run Gross Profit Summary for each invoiced job, adjusting work order as needed. Flag low or negative margin jobs for managerial review.

Business Groups Support

• Back up other Service Administrators.
• Assist Service A/R Specialists as needed in the collections process.

EDUCATION and/or EXPERIENCE
 

• High school diploma or GED.
• Prior similar experience is preferred.

KNOWLEDGE / SKILL REQUIREMENTS:

• Computer skills
• 10-key calculator skills
• Excellent organizational ability
• Professional phone skills.

SUPERVISORY RESPONSIBILITIES:

This role will not have supervisory responsibilities.

Company Description:

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.  Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.