Posted:
8/7/2024, 5:00:00 PM
Location(s):
Kuala Lumpur, Malaysia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
What to expect:
Provide support through phone and web-case to answer inquiries and resolve technical problems.
Work with customers to establish the root cause of problems.
Generate knowledge articles and participate during specifications definition to increase supportability, usability of products and decrease product complexity.
Provide support to wider divisions within the company by providing product presentations and demos.
Update and control the quality of internal training material, problem management procedures and on-line documented solutions
Participate in service and products improvement projects and drive project.
What will make you successful?
Willingness to work in shift, weekend and weekdays supporting APAC, EMEA and AM customers.
Degree in any IT discipline or Engineering with IT as major or equivalent.
Excellent communication skills, fluency in English written and spoken.
Profound attention to detail, strong analytical and troubleshooting skills to support critically important applications and service.
Strong drive to solve problems - you will enjoy 'rolling up your sleeves' and getting involved.
A desire to learn and progress through our extensive product range and service offering.
Great teammate, willing to work in a multicultural environment.
Autonomous, driven, self-aware, flexible, and open-minded, with strong ability to quickly adapt and respond to changes (AGILE).
Having customer-service mind-set, as placing our customer at the centre of attention is the heart of customer experience.
Required Experience:
In a technical customer support operation environment, experience in Financial Services and Banking systems would be an asset.
Foundational knowledge in various Operating Systems (Windows, Unix, or Linux) adds advantage.
Beginner knowledge in Networking protocol (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls).
Ability to work independently and stress resistant due to business criticality and time constrain.
You will have an edge if you have:
Technical certifications or proven skills in any of the following fields:
Familiarity with Swift Interfaces, Products and Services will be an asset (SwiftNet, Alliance platform, Swift's messaging solutions) - as you are encouraged to develop knowledge.
Swift Products - Alliance Access, Gateway, Lite2 is a plus point.
In Cloud and Connectivity solutions would be an added advantage.
You may want to reach out to the recruiter for more information via LinkedIn; Victor Ooi, Senior Talent Acquisition.
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.
Website: https://swift.com/
Headquarter Location: La Hulpe, Brabant Wallon, Belgium
Employee Count: 5001-10000
Year Founded: 1973
IPO Status: Private
Industries: Financial Services ⋅ Security