Sr Specialist Customer Service

Posted:
9/2/2025, 4:28:41 PM

Location(s):
Bengaluru, Karnataka, India ⋅ Karnataka, India

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Interface with the client base for fulfillment and administrative issues
Typically performs one or more of the following in capacity of either an individual contributor (as directed and/or independently), or as a manager:
• Manages orders and quotes
• Resolves billing issues, ensuring proper debit and credits
• Reports and acts on aged WIP and inventory
• Works with finance to deliver on cash management KPI’s.
• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
• Work and collaborate on other projects and/or assignments as needed
See description for career level for general proficiency levels pertaining to Job Complexity, Accountability, Relationship Focus, and Knowledge, Skills & Abilities. These proficiency levels apply to all career levels. Some requirements may vary locally.

Job Complexity
Works on projects, assignments and problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Solves proactively a range of straightforward problems

Accountability
Normally receives general guidance on routine work and detailed instructions on new projects or assignments.
Work may require decision making within the own function.
Generally decisions impact not more than the own function.
Maintains a focus on cost management and initiates and addresses improvements appropriately that impact work and financial goals of the department.
Leads small local projects across teams; manages resources and timelines within this scope

Relationship Focus
Builds productive internal and external working relationships.
Exchanges detailed and complex information with internal colleagues and others outside of the company.
Networks globally within own function and with other functions as needed

Knowledge, Skills & Abilities
Develops Professional Growing expertise and proficiency within function.
Applies company policies and procedures to resolve a variety of issues.
Applies general Business understanding and cost awareness.
Applies appropriate language skills based on the job environment covering.
Business language needs (English)
Local/geographical needs

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia