As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Are you ready to make a difference in a dynamic and innovative environment? At Ciena, the global leader in high-speed connectivity, we empower our customers, partners, and communities to thrive in the AI era. As a Lab Support Technician, you’ll play a pivotal role in supporting our cutting-edge labs and fostering collaboration between our Ottawa and India teams. If you're passionate about technology and thrive in a night-shift schedule, this opportunity is for you!

How You Will Contribute:

• Answer and address lab support requests via the Lab Support line, troubleshooting infrastructure and equipment under design or test.
• Support lab user community issues, including reconfiguring Ciena Optical systems based on provided specifications.
• Investigate and resolve network infrastructure issues, ensuring seamless ethernet connectivity and terminal server access.
• Install software loads on Ciena equipment and troubleshoot failed circuit packs.
• Guide the lab user community on processes and best practices.
• Manage equipment within the lab, including installation, removal, relocation, inventory, and maintenance.
• Maintain accurate records of all support requests and ensure optical fibers are connected, cleaned, and functioning optimally.

The Must Haves:

• College Diploma as a Technician with proven experience in R&D lab management and support organizations (+).
• Extensive knowledge of R&D lab environments and strong working knowledge of Ciena Optical Products.
• Proficiency in corporate tools such as JIRA and GEMS.
• Ability to work core India hours which translates to 11:00 p.m.–7:00 a.m. EST in Ottawa.
• Commitment to following the Ciena India work schedule and vacation times.

Nice to Haves:

• Familiarity with troubleshooting advanced optical systems and signal sources.
• Experience in guiding teams on advanced lab configurations.
• Knowledge of software development environments and integration testing.
• Strong analytical and problem-solving skills in high-pressure scenarios.
• Ability to work collaboratively across global teams.
• Previous experience with telecom and networking equipment.
• Background in handling inventory management and lab logistics.

Pay Range:
The hourly pay range for this position is $23.50/hr–$37.54/hr CAD. Night-shift premium will also be added.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.