Posted:
9/20/2024, 2:13:27 AM
Location(s):
Oklahoma, United States ⋅ Oklahoma City, Oklahoma, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
People & HR
General Description:
Under general supervision, this position will work with a HR Shared Services team providing Tier I support to both employees and external visitors. Serves as the first point of contact for basic questions to incoming calls and emails regarding general topics related to a variety of common HR processes, including but not limited to changing personal information, on-boarding, updating career preferences, benefit questions, etc.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Serves as Tier 1 Support to OU Health staff including incoming phone calls, Human Resources emails, incoming and outgoing mail.
Assists with resolving employee inquires across all HR functional groups, including Total Rewards, Occupational Health, Talent Management, Talent Acquisition and following appropriate escalation points when needed.
Actively audits HRIS data for accuracy, researches and resolves discrepancies, and recommends changes to processes to improve efficiency and data accuracy
Responds to questions on human resources policies and procedures, directing them to self-service options or escalating as appropriate and educating on Workday entry as needed.
Listens and asks questions to understand the root issue to assist employees.
Executes inbox tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
Responsible for validating and ensuring all required license and certifications are sourced in accordance with policy and the compliance process is running seamlessly.
Assists with and/or manages special projects as needed.
General Responsibilities:
Performs other duties as assigned
Education: Bachelor’s Degree required. Human Resources or Business degree preferred.
Experience: 1 or more years of professional work experience required. 2 or more years of experience in Human Resources preferred, OR An equivalent combination of education and experience.
License(s)/Certification(s)/Registration(s) Required: None
Knowledge, Skills and Abilities:
Website: https://ouhealth.com/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 10001+
Year Founded: 1910
IPO Status: Private
Industries: Health Care ⋅ Health Diagnostics ⋅ Hospital ⋅ Medical ⋅ Oncology