We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

You will be part of a specialized team responsible for processing specialty medication prior authorizations through the medical benefit. You’ll be collaborating with internal non-clinical staff, pharmacists and medical directors. Reporting to the Pharmacy Operations Manager, you will work with physician office staff and customer service, admissions and pharmacy operations departments to communicate prior authorization status. You will also oversee fax processing and provide telephone call assistance for prescriber office staff, pharmacies and members based on program criteria. Responsibilities include answering inbound phone calls, processing cases, loading authorizations, and making follow-up phone calls. Maintaining complete and accurate, documentation of all necessary information is required and will involve computer system data entry, data management, and reporting.

 

• Review criteria-based prior authorizations following policy and procedure

• Provide on-call after hours nurse availability for urgent PA requests

• Provide internal nurse support to the PA team and member services department Refer cases not meeting clinical criteria to the Pharmacist and MD team(s).

• Shift priorities while exhibiting a high level of urgency with all calls and assignments.

• Excellent verbal and written skills.

• You will work with pharmacists, other clinical colleagues, healthcare professionals and members.

• Follow all prior authorization procedures to guarantee an accurate process on each prior authorization.

• Train and mentor representatives on the PA team. Complete other PA assignments as delegated by the PA leadership team.

To be successful in this LPN/LVN position, you'll have

- Have excellent written and verbal customer service skills, as well as advanced computer skills
- Ability to effectively prioritize work while exhibiting a high level of urgency with assignments
- Work effectively in a team environment with great dependability
- Execute other assignments as delegated by the supervisor or manager.

-Potential for evening and weekend hours.
 

Required Qualifications
- Licensed Practical Nurse or Licensed Vocational Nurse with a current unrestricted license in state of residence
- Minimum 2 years of LPN/LVN clinical experience
- Experience using Microsoft Teams, including Word, Excel and Outlook

-Must have 1 year experience working in Novologix system and utilization review

-Must have 1 year Salesforce processing experience

Preferred Qualifications
- Oncology experience is a major plus

Education
- Diploma or Certification from approved LPN/LVN program

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$22.40 - $48.67

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.