Skill required: Strategic / Business Enablement - Business Operation Management
Designation: Business Operations Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Support the relevant assigned Service Market Delivery Leads in operating the delivery management processes and driving strategic initiatives/campaigns for the assigned portfolio to drive client value and improved delivery and financial performance outcomes. - Provide management oversight to the MU DelOps Leads under the associated Service/Market. - Collaborate with Global DelOps Leads to drive improved integration, consistency and efficiency across the Delivery Management process and improvement campaigns. - Requires excellent communications skills, stakeholder management, and ability to actively drive results at a senior leadership level.
What are we looking for? Knowledge & Skill Requirements, Educational Qualification, Skills & Work Experience): ? Knowledge & Skill: Delivery Experience and Expertise, Business Operations Management, Client Relationship Management, Operational Excellence, Metrics and Predictive Analytics, Project/Program Management ? Education Qualification: Graduate, Project and organization management skills ? Skills & Work Experience: Must have: • Excellent project management, team management, analytical and communication skills • Demonstrated confidence and assertiveness in working with Senior Executives • Highly flexible, adaptable, and able to work under pressure and quickly changing priorities • Self-motivated, with a high degree of self-reliance and responsibility to own issues and drive actions to closure • Extreme attention to detail • Excellent PowerPoint skills • Excellent Excel skills • Excellent Reporting & Analytics design skills with track record and/or aspirations to drive improvements in this space • Exceptional track record of building relationships with stakeholders • Ability to function as a team player and maintain a good working relationship, yet think and act independently with professionalism, discretion, and confidentiality. Good to have: • Overall strengths in: Understands Accenture’s Business; Project Management; Change Management; Reporting/Financials (trending, insights/analysis; synthesizing data to executive level presentation); English language; Communication; Collaboration • Reporting & analytics: Through understanding of business and priorities, ability to design and facilitate build/deploy of insightful analytics to drive business outcomes. • Strong project management capability: Ability to see a project from beginning to end and connect across the firm to obtain required inputs. • Comfortable managing multiple projects in tandem, prioritizing effectively (across time zones) and executing to deadline with high quality. • Critical thinking: You will be able to see options and select the most strategic way forward • Interpersonal skills: You have strong interpersonal and relationship-building skills and the confidence to engage with senior executives • Highly collaborative working style: You know how to connects parts of the organization to design communication for maximize impact • Is comfortable working independently and at both a strategic and tactical level with a proven track record successfully moving between the two when necessary l
Roles and Responsibilities: •Roles and Responsibilities: • Driving continuous improvement and transformation programs across Delivery, including productivity and profitability initiatives. These campaigns may be Service-specific or global cross Service activities. • Managing the E2E Delivery Management Process - leverage Market/MU DelOps teams to drive contract reporting, facilitating governance meetings, driving MMD adoption, supporting CDLs and PDLs using data and analytics to spot problems early and drive actions to improve client value and delivery/financial performance outcomes. • Driving the Delivery agenda/narrative and developing the insights to achieve business outcomes. Through mastery of the key delivery metrics and business processes, apply operational rigor and x-team collaboration to tell the delivery story while developing the insights to drive business outcomes. (Example indicators may include: Fall Forward Sales, Rev, CCI, Solution Contingency Management, CoPQ, CTS, CDP, BCM, E2E Delivery Management, Core Metrics, DL Certification, RDE %, Client Feedback) • Leading, enabling or contributing to the business processes and/or Strategic Initiatives to drive the actions to achieve business outcomes. (Examples may include: Complex Deal Enablement (CDE), Automation & Productivity, Contract Operating Plan, Delivery Led Sales (Upsell / Defend / Fall Forward Campaigns), E2E Delivery Management continuous improvement, MMD evolution, Client Data Protection (CDP), Business Continuity Management (BCM), DL Certification, Delivery Recognition and Delivery Success campaigns, Client Success adoption, Methods 2.0 adoption) • Collaborating with colleagues across Services to drive consistency of delivery management approach and improved synergies and efficiencies.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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