At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Service Desk Engineer – Monitoring & Support (Data Center) to join our Information Technology / Data Center Operations team. In this role, you will be responsible for the continuous monitoring of data center infrastructure and providing comprehensive support to ensure uninterrupted service operations.

Our Data Center Operations team is a high-stakes, collaborative group dedicated to maintaining operational continuity and delivering exceptional service in a 24/7 environment.

What You’ll Do

In this role, you will:

• Responsibility 1: Monitor data center infrastructure using specialized tools to identify alerts and performance issues while logging and prioritizing all incidents within the Information Technology Service Management (ITSM) system.

• Responsibility 2: Collaborate with customers, technical teams, and management to provide professional updates, escalate critical issues, and coordinate communication during service incidents.

• Responsibility 3: Ensure compliance with data center policies, Service Level Agreements (SLAs), and security protocols while maintaining accurate documentation of all infrastructure interactions.

What You’ll Bring

The ideal candidate will have:

• Proven 2 to 5 year's experience in a data center or technical support environment, specifically in monitoring infrastructure and handling high-volume incident responses.

• Strong knowledge of monitoring tools and Information Technology Service Management (ITSM) processes to effectively track and resolve service requests.

• Proven ability in multitasking and professional communication, with the capacity to remain calm and effective in a high-pressure, 24/7 operational setting.

• Flexibility to participate in full shift rotations, including nights, weekends, and on-call duties to support global operations.

Category: Information Technology