Operations Manager

Posted:
4/7/2025, 11:36:58 PM

Location(s):
Stockholm, Sweden

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

<gh-intro>
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What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Stockholm, Sweden.

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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This role is at the heart of our strategy, tasked with taking ownership of our business in designated cities. The Operations Manager will be responsible for developing and managing talented individuals to foster a high-performing team. Moreover, you will drive operational excellence, challenging the status quo by introducing innovative and simplified approaches to enhance our services.

We are looking for a smart, analytical entrepreneur who loves to solve problems, makes things happen through relentless execution, and puts the team's mission above their own ego. This role is designed for someone who thrives in a fast-paced environment and is dedicated to contributing significantly to Bolt Sweden's growth.

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<title>Main tasks and responsibilities:</title>

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  • <point>Support the General Manager in developing and execute on the long-term strategy of Bolt ride-hailing business in Sweden, including ownership of fleets (our partners) growth.</point>
  • <point>Oversee programs and projects focused on business growth and process enhancements, aiming to deliver outstanding service to riders and drivers</point>
  • <point>Formulate and execute strategies to improve the value proposition for drivers and riders, increase partners engagement, and enhance performance and retention.</point>
  • <point>Develop analytical models and reporting systems, analyse data to optimise Bolt’s marketplace health for drivers and riders.</point>
  • <point>Engage in Business Development to identify new revenue opportunities, forge partnerships, and negotiate and structure contracts, including collaborations with partners (fleets).</point>
  • <point>Advise and closely collaborate with HQ teams such as Product, Legal, Marketing or Finance to develop and execute key initiatives that drive growth and efficienc.</point>
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<gh-requirements>

<title>About you:</title>

<bulletpoints>

  • <point>You have at least 2+ years of experience in an Operations Management role or similar.</point>
  • <point>You have 3+ years experience in an analytical, project management and/or entrepreneurial position.</point>
  • <point>You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Lithuanian.</point>
  • <point>You have experience leading a team and a passion for developing people.</point>
  • <point>You have a strong sense of ownership with a hands-on approach.</point>
  • <point>You have excellent negotiation and communication skills in English and Swedish.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! </text>
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<title>Why you’ll love it here:</title>

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  • <point>Play a direct role in shaping the future of mobility.</point>

  • <point>Impact millions of customers and partners in 600+ cities across 50 countries.</point>

  • <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>

  • <point>Accelerate your professional growth with unique career opportunities.</point>

  • <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>

  • <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..</point>

  • <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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#LI-Hybrid