Helpdesk 技术支持工程师

Posted:
12/4/2024, 3:38:00 PM

Location(s):
Jilin, China ⋅ Kuancheng District, Jilin, China

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Job Description:

Job Description (Top 5)

Responsibilities:

Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner. Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application. Perform smart hands and eyes for Infrastructure Remote support (L2) across the region Regional coordination with third party suppliers

Job Requirement (Top 5)

Diploma or Degree in IT / IS discipline or equivalent At least two years’ experience in end user support Very good support knowledge in Microsoft Operation System  Very good support knowledge in MS Windows OS and Office suite of product Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.

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