Location:

Panama City, Panama, Panama

Job ID:

R0092588

Date Posted:

2025-06-25

Company Name:

HITACHI RAIL STS S.P.A.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

• Provide day-to-day helpdesk service for HRSTS users located in Americas region with focus on Panama.
• Carry out installations, configurations and maintenance on servers, network equipment, desktops, laptops, mobile devices (iPhone), video conf equipment and printers.
• Troubleshoot connectivity and application issues and research and escalate as appropriate.
• Undertake any other relevant duties as directed by the Regional Manager IT  – Americas.
• Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.
• Develop and maintain close working relationships with internal and external contacts as appropriate.
• Work is conducted efficiently and effectively, complies with internal global policies and standardization requirements.
• Previous experience in Corporate Office setting.
• Proven working experience in providing help desk support.
• Strong knowledge of current technologies.
• Desktop, laptop, server and mobile device support.
• Microsoft Operating Systems and server side applications.
• Strong client-facing and communication skills.
• Troubleshooting and multi-tasking skills.
• Working knowledge of help desk (ITSM) and remote control software.
• Organized, detail oriented, superb customer service skills.
• Able and open to learn new technologies and have increasing responsibilities. 
• Fluent English and Spanish
• Previous experience in business / corporate office setting.
• Previous experience in Service Desk driven by SLA/KPI’s.
• Knowledge of ITIL and ITSM best practices.
• Strong knowledge of current technologies.
• Advanced desktop, laptop, server and mobile device support.
• Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, MS Teams, Office M365 Suite).
• Familiarity of basic networking fundamentals LAN/WAN/Wi-Fi topology.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail