Claim

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Travelers is looking for a Senior Claim Professional to join our team based in either our London, Manchester or Redhill office.

We are looking for someone with strong experience the Lloyd's market, specifically handling claims over $100k (USD) in the Power, Utilities, and Renewables sectors. In this role you will play a pivotal role in providing market-leading expert claim handling. You will be at the forefront of investigation, evaluation, negotiation, and resolution of complex claims, ensuring adherence to the Company's policies, procedures, best practices, and controls at all times.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £2500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Primary Job Duties & Responsibilities

• As part of Claim the SCP (Senior Claim Professional) will manage and handle a diverse portfolio of complex and often large claims arising from their assigned lines of business.
• Provides market leading cl As a Claims Specialist at TSM, you will play a pivotal role in providing market-leading expert claim handling. You will be at the forefront of investigation, evaluation, negotiation, and resolution of complex claims, ensuring adherence to the Company's policies, procedures, best practices, and controls at all times. This is your opportunity to be a key player in managing claims arising from Power, Utilities, Renewables, and Construction lines of business. aim service working closely with the Claim management team and the broader business to deliver and enhance the claim offering.
• Collaborates with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
• Partners with Underwriting to sell and market business and strengthen external client relationships.
• To open new claims and to set reserves; to carry out early, appropriate investigations in respect of policy coverage, liability and quantum and to provide legal assistance as necessary.
• To fairly and promptly negotiate settlement of claims and to communicate promptly on cover.
• To ensure that vendors provide a market leading, cost effective service to both insured and the company by continually monitoring their performance, cost and quality.
• To maintain a close working liaison with underwriters and risk management, and where appropriate, to promote the interests of Travelers by working with other business areas.
• Attend to the Insureds and Brokers and to promote the values of the department and the company and the services that it provides.
• To work as a team member providing such support as required by other members of the team and to fully participate in individual and shared project work.
• Other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.  

Minimum Qualifications

• Significant experience and sound judgment handling claims within assigned line(s) of business.
• Minimum of 5 GCSEs (or equivalent) including Maths and English.

Education, Work Experience, & Knowledge

• Lloyds and / or London market experience preferred.
• Strong technical background and expertise with proven track record to manage complex claims, key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures.
• Product expertise within the particular lines of business assigned preferred.

Licensing or Certificates

• ACII qualification preferred.
• Certificate in London Market Insurance preferred.

Job Specific Technical Skills & Competencies

• Advanced communication skills.
• Advanced customer focus.
• Intermediate strategic planning.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility
• Intermediate team work.
• Advanced credibility.
• Team player with positive attitude and effective engagement skills.

Environmental / Work Schedules / Other

• Operates standard office equipment (Frequency)
• Sitting (Can stand at will) (Frequency)
• Use of Keyboards, Sporadic 10-Key (Frequency)
• Use of Display Screen Equipment (Frequency)