Senior Customer Service Manager

Lead the Future of Customer Experience 

At Purina Animal Nutrition, we’re passionate about delivering exceptional service that strengthens long-standing relationships with our dealers, distributors, and producers. We’re looking for a Senior Customer Service Manager who thrives at the intersection of people leadership, operational excellence, and digital transformation. 

In this role, you won’t just manage operations—you’ll shape the future of how we serve our customers, driving innovation, efficiency, and meaningful impact across our business. 

This role is located at our Arden Hills, MN corporate headquarters.  Hybrid work arrangement each week (Tuesday, Wednesday and Thursday each week)

What You’ll Do:

Elevate the Customer Experience 

·        Own and enhance the end-to-end experience—from order placement to delivery and issue resolution 

·        Partner with Sales and cross-functional teams to strengthen customer loyalty and drive growth 

·        Serve as a trusted escalation point, ensuring fast, fair, and customer-focused solutions 

Drive Operational Excellence 

·        Lead and optimize critical processes including order management, pricing, and fulfillment 

·        Use data and insights to improve service performance, accuracy, and responsiveness 

·        Deliver measurable improvements that reduce complexity and elevate service quality 

Accelerate Digital Transformation 

·        Champion digital ordering and self-service tools that simplify the customer experience 

·        Leverage automation and emerging technologies (including AI) to reduce manual work and increase efficiency 

Build and Inspire High-Performing Teams 

·        Lead, coach, and develop a talented Customer Operations team  (5 direct reports and total team of approximately 70)

·        Foster a culture of accountability, resilience, and continuous improvement 

·        Prepare teams to succeed through change, transformation, and evolving business demands 

Collaborate Across the Business 

·        Partner with Supply Chain, Manufacturing, Sales, Finance, and Digital teams to deliver seamless outcomes 

·        Advocate for customer needs while balancing operational realities 

·        Drive shared ownership of customer success across the enterprise 

 

What You Bring:

·        5–8+ years of experience in customer operations, supply chain, or service leadership 

·        Proven ability to lead teams and influence across a matrixed organization 

·        Experience in manufacturing, logistics, or dealer-based B2B environments 

·        Strong analytical mindset with a passion for data-driven decision making 

·        Digital and technology fluency (SAP, Salesforce, or similar tools) 

·        A customer-first mindset with strong judgment and adaptability 

·        Strong operational judgment and decision-making

·        Clear, confident cross functional communication

 

 $123,920-$185,880.  In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges. 

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.    

                                                                                                  

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.