Posted:
7/27/2026, 1:45:32 PM
Location(s):
Wausau, Wisconsin, United States ⋅ Wisconsin, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Medical, Clinical & Veterinary
Workplace Type:
On-site
Pay:
$22–$45/hr
Position Overview
The Associate Clinical Experience Analyst delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience.
Shift: 11:30am - 8:00pm
Essential Duties
Include but are not limited to the following:
Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
Provides product-specific clinical training, including content creation and collaboration with training teams.
Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
Documents all information according to standard operating procedures.
Minimum Qualifications
Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to work weekdays, nights and/or weekends and overtime as needed.
The base pay for this position is
$22.45 – $44.85/hourIn specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Website: https://abbott.com/
Headquarter Location: Illinois City, Illinois, United States
Employee Count: 1001-5000
Year Founded: 1944
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical
Visa Sponsorship: Sponsors work visas