ERP Implementation Training Specialist - Travel Required

The IFS ERP Implementation Training Specialist is responsible for delivering comprehensive training sessions to ensure employees effectively utilize the IFS ERP system. This role focuses on hands-on instruction, troubleshooting, and user support to facilitate a smooth transition and maximize system adoption. This role requires overnight travel during the week up to 50% of the time to various locations across 10 states.

Key Responsibilities

User Training & Support:

• Conduct live training sessions, workshops, and one-on-one coaching for employees across departments.
• Guide users through IFS ERP functionalities, ensuring they understand system workflows relevant to their roles.
• Provide ongoing support to address user questions and system-related concerns.

Implementation Assistance:

• Collaborate with ERP project teams to ensure smooth rollout and user adoption.
• Assist employees during system transitions, ensuring minimal disruption to workflows.
• Act as a liaison between end-users and technical teams to relay feedback and improvement suggestions.

Training Delivery:

• Conduct in-person and virtual training sessions for employees at all levels, ensuring clarity and engagement.
• Provide hands-on demonstrations and workshops to familiarize users with ERP functionalities.
• Create online training tools, videos and guides.

Troubleshooting & Issue Resolution:

• Help users resolve common IFS ERP-related challenges and escalate complex issues to IT teams.
• Identify recurring user difficulties and recommend process improvements.
• Compliance & Best Practices:
• Ensure employees follow company policies and industry standards when using the IFS ERP system.
• Reinforce security protocols and data integrity measures.
• Documentation & Reporting:
• Maintain records of training sessions, user feedback, and system adoption metrics.
• Provide reports on training effectiveness and areas requiring additional support.

Qualifications & Skills

• Education:
• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Experience:
• Hands-on experience with technology systems, including implementation and user training.
• Previous experience in training, technical support, or ERP implementation.
• Technical Skills:
• Strong understanding of technology functionalities and workflows.
• Ability to troubleshoot system issues and guide users effectively.
• Familiarity with e-learning platforms and training delivery technologies.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Patience and adaptability in assisting users with varying technical proficiency.
• Ability to work collaboratively with diverse teams and manage multiple priorities.
• Experience in change management and user adoption strategies.

Why Culligan?

• • Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
  • Career growth opportunities through training and development.
  • Competitive base pay, commission, and bi-annual employee incentives.
  • 401k with employer match.
  • Collaborative and innovative work environment