The Strategic Account Executive is a senior-level account management role that is primarily responsible for developing and expanding business within key accounts across the Zelis enterprise business.  The Strategic Account Executive will independently own and manage a strategic book of business compromise of Zelis enterprise Platinum customers by achieving or exceeding annual revenue targets, ensuring client retention, fostering growth with additional products and services, and maintaining high levels of client satisfaction. This client facing role works across the organization to ensure that Zelis’ service delivery exceeds client expectations and drives a superior customer experience.

Key Responsibilities

• Develop a “trusted advisor” relationship with key decision makers at all levels within the account
• Develop a comprehensive account strategy for expanding the range and quantity of services for each customer across the Zelis product portfolio
• Serve as a liaison between the different organizational departments and/or LOBs of Zelis and our clients to drive client satisfaction and operational efficiencies
• Communicate account development plans and status to enterprise business units and executive management.
• Work closely with clients to intimately understand their needs and challenges
• Develop a deep understanding of client’s business strategically, operationally, and financially
• Qualify and quantify potential upsell growth opportunities
• Analyze client revenue on a monthly basis and review monthly volume at product level to manage any mitigation of changes in volume
• Analyze performance results on a monthly basis to determine/confirm trends, opportunities, competitive landscape and other variables
• Responsible for risk identification such as volume decrease, service gaps, changes in client level relationships and key advocates. Escalate to VP Account Management as appropriate.
• Collaborate with internal and external teams to develop strategic and tactical plans to achieve desired annual revenue and growth targets as well as achieve optimal client satisfaction
• Understand Zelis’ key differentiators, product strategy, product features and functionality and their applicability to client’s implementation
• Remain abreast of changing and evolving healthcare landscape, regulations and related health plan/payer trends
• Participate as requested in RFP process
• Update Salesforce.com as required; provide consultation and assistance to team members as needed
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

Position Specification

• Take lead and ownership for all escalated issues with assigned clients. Drive for expeditious and quality resolutions. Advise senior level management and seek guidance as needed to facilitate a high quality and expeditious resolution

Professional Experience

• 7+ years’ experience working with/for Health Insurance companies, TPAs or PPO Networks in account management or similar role 

• Foundational knowledge of Zelis product portfolio, implementation process and overall strategy of Zelis Account Management
• Developed knowledge of assigned client base
• Demonstrated ability to retain, upsell and maximize existing service lines
• Demonstrated ability to introduce new product lines to clients
• Strong communication skills; ability to synthesize complex issues and communicate clearly to both clients as well as internal stakeholders
• Sense of urgency and ability to multi-task
• Thorough knowledge of Excel and other MS Office products
• Experience with Salesforce is a plus
• Ability to navigate systems and processes internally and externally

Education

• BS Degree preferred but not required

Work Environment

• Travel requirements to (primarily) domestic destinations up to 30%.
• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.
• A standard business environment exists with moderate noise levels.
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
• Ability to sit for extended periods of time.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in ac­­­­­­­­­­­­­­cordance with Company policies. 

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].  

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.