At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our Service and Repair team, providing a key point of contact and coordination for Medtronic’s Service and Repair activities.

The Customer Service Representative will be responsible for variety of tasks ensuring your customers’ needs are met.  Based on site in our Singapore Service Department, they will work closely with the Service and Repair team members and various internal and external customers.  As part of a culture of continuous improvement, they will be involved on projects and initiatives that further drive outstanding customer outcomes.  

Responsibilities may include the following and other duties may be assigned:

• Managing Calibration and Maintenance: Coordinate equipment through our Singapore Depot for calibration and maintenance.

• Vendor Management:  Coordinate with vendors to ensure timely delivery of services and product.

• Providing a key contact to customers for all service-related customer calls/emails

• Contract Management 

• Following up on outstanding purchase orders

• Loan Pool Management

• Providing administrative support for the service function. Some manual handling may be required.

Required Knowledge and Experience:

• Highschool diploma or equivalent

• Minimum of 2-3 years related experience

• Excellent customer service experience 

• Salesforce and SAP systems knowledge - highly desirable but not essential – on the job training will be provided

• Previous experience scheduling and prioritizing work – desirable but not essential

• A proactive and self-starting attitude

• Strong attention to detail and strong analytical skills

• Excellent time management 

• Strong planning and organizational skills

• Outstanding communication skills

• Strong teamwork abilities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here