What is the opportunity?

The Vice President, Client Management drives retention and revenue growth across Global Transaction Banking's most strategic and complex Financial Institution relationships. Reporting to the Managing Director and Head of Client Management, Global Transaction Banking, and working closely with senior management and senior coverage colleagues, this role focuses on delivering exceptional client service while identifying and capitalizing on cross-sell and up-sell opportunities within GTB's core product suite.

What will you do?

• Responsible for developing and implementing a relationship plan for assigned clients – either independently or in collaboration with Segment Head/Directors.

• Identify, develop, and actively maintain relationships with key client contacts.

• Effectively support revenue growth and profitability by reducing revenue leakage and focusing on opportunity spotting initiatives.

• Understand the depth/breadth of the client relationship across RBC enterprise to leverage opportunities to grow the business.

• Ongoing information sharing with clients (e.g., industry updates, market changes, regulatory changes).

• Handle credit activities as required – i.e., intra-day limits, coverage of overdrafts.

• Identify and address client irritants/process inefficiencies and share findings/recommendations with RBC stakeholders to improve GTB’s products and services.

• Take personal responsibility for high achievement – actively participate in coaching/mentoring opportunities to improve individual and team contribution.

• Build both an internal and external network to contribute to sales and service efficiency.

What do you need to succeed?

Must-have

• Completion of an undergraduate degree in business management or related field

• 5+ years’ experience in the Financial Services Sector

• Proven experience in cash management products and services to financial institution clients and/or corporate clients and/or non-bank financial institutions.

• Strong relationship management, business, and financial services acumen

• Strong organizational and time management skills and the ability to work independently in a fast-paced environment.

• Ability to interact with and influence senior management, leadership and client stakeholders influencing transformational change in a cross-functional matrix environment.

• Excellent research and analytical skills

Nice-to-have

• Awareness of strategic market influencers such as Payments Canada, SWIFT, OSFI, FINTRAC

• Knowledge of domestic and global payments

• Project management expertise

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Business Development, Client Management, Client Service, Collaboration, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, New Business Development, Product Services, Profitability, Relationship Building, Revenue Growth, Taking Initiative, Teamwork, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-01-192026-01-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.