【Main Task】
• Lead, mentor and develop a high-performing 2 level technical support team, ensuring expert knowledge adherence to service standards.
• Serve as regional final escalation point for complex equipment issues and ensuring rapid effective solution and root cause analysis result.
• Analyze support metrics to optimize service quality, implement new tools, drive continuous operational efficiency improvements.
• Liaise with HQ service support and RnD to influence future product design and resolve novel technical challenges.
• Cross team collaboration on complicated issues or project to make sure all the stakeholders are working on the right direction to achieve the same target.

【Education】
• Master’s degree in engineering, optics or mechatronics is preferred, but not required and may be substituted with 5 years of industry experience in the area of optics or mechatronics.

【Experience】
• 5+ years of professional leadership experience in strongly required.
• Customer service experience in semi-conductor equipment is preferred.
• Knowledge of e-beam principles, vacuum and high voltage system is a plus.
• Experience in project management is a must.
• Experience of e-beam mask inspection & metrology is a BIG plus.

【Other skills】
• Multi-tasking skill sets to complex issue resolutions
• Technical leadership to comprehensive customer managing skill sets
• Good English communication and presentation skill. TOEIC 800+ or equivalent.
• Willingness to travel domestically and internationally

Your ZEISS Recruiting Team