We're looking for a UX Operations Coordinator to join our team in London as part of our Operations function.

Your Role:  You will support the delivery of a premium user experience across online journeys, onsite systems, and digital products for internal users and event delegates (Cannes Lions, Dubai Lynx, Eurobest, Money20/20 Asia, Europe and USA).

Key Responsibilities

• Collaborate with the CX team to improve user journeys.
• Collect feedback from stakeholders and customers throughout and post-event cycles.
• Gather and analyse data to understand customer needs via surveys etc., providing insights to UX Specialists for premium system delivery.
• Coordinate with UX Specialists on timelines, priorities, and report progress or challenges to the Senior UX Operations Manager and Head of UX Operations.
• Escalate and help resolve customer or stakeholder issues.
• Assist in documenting business requirements for the development team.
• Support QA and testing efforts, including identifying and raising issues.
• Help develop and test internal and onsite systems.
• Document processes and user journeys using flow diagrams and sketches.
• Travel to events as required, including mandatory attendance at Cannes Lions for up to two weeks in June. Please note you will be required to take on a customer facing role during events.
• Perform ad hoc duties as needed

Your Experience

• Proven experience in developing and optimising online customer journeys, collaborating effectively with product owners, development teams, and peers.
• Strong coordination, administrative, and communication skills, with exceptional planning, time management, and organisational abilities.
• High attention to detail, particularly in QA or similar roles, and proficiency in visual communication, including process and journey mapping.
• Excellent customer service skills across email, phone, and face-to-face interactions.
• Adaptable, calm under pressure, and proactive with a positive, solution-oriented attitude.
• Flexible team player, willing to work extended hours when needed.
• Proficient in Outlook, Excel, Word, Google Docs, Sheets, and Slides, with preferred experience in Jira and Salesforce; familiarity with Slack, Microsoft Teams, and Monday.com is useful but not essential.
• Experience in events is preferred but not essential

If you don't meet every single requirement, we'd still encourage you to apply. At Ascential, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

Ascential takes the world’s leading brands to the heart of what’s next for their industries.

We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors.  Ascential is part of the Informa Group.. Find out more here: ascential.com

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more