Posted:
4/20/2026, 5:26:07 AM
Location(s):
Omaha, Nebraska, United States ⋅ Nebraska, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
What You’ll Do:
Supervise Office Specialists across Omaha locations
Recruit, interview, hire, and train staff
Build and sustain a high-performing, engaged team
Monitor performance and handle disciplinary actions when needed
Oversee daily office operations and customer service quality
Manage building operations and support site functionality
Attend meetings and provide operational data and updates
Serve as a key liaison for Economic Assistance eligibility operations in Omaha
Requirements / Qualifications:
Minimum Qualifications: At least one year of post high school coursework or experience in: administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.
Preferred Qualification:
2 years of supervisory experience in a customer service setting
Knowledge, Skills, And Abilities:
Knowledge of:
Federal and State laws and regulations governing work assigned
Office management and record keeping methods and practices
Administrative report preparation practices; research and administrative survey techniques
Work planning and organizing; business computer and communication systems
Ability to:
Interact with immediate supervisors and senior managers, employees, and the public to gain their cooperation and to establish work relationships
Formulate and recommend modifications to operational directives to attain agency goals
Apply management practices, techniques, and methodologies to assigned activities
Collect, assemble, and analyze facts and draw conclusions to recommend solutions to problems
Identify and interpret program-administrative requirements, policies, and regulations to provide guidance and advice
Organize and present facts and opinions to managers and groups
Learn the structure, functions, goals, and policies of the Department of Health and Human Services
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Website: https://nebraska.gov/
Headquarter Location: Omaha, Nebraska, United States
Year Founded: 1867
IPO Status: Private