Posted:
3/20/2025, 5:00:00 PM
Location(s):
Ohio, United States ⋅ Cincinnati, Ohio, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.
The Sales Support Representative will support the consultants' sales initiative and goals. The Sales Support Representative will work as a liaison between the customer and sales consultant as well as the internal departments.
Responsibilities Include:
Receive and reply to all communications from assigned consultants or customers
Manage open order reports on a weekly basis to ensure date management protocol is followed
Enter orders on behalf of the consultants
Proactively provide consultants with important order milestones including ship dates and backorders
Maintain communication with internal departments to ensure all project related milestones are met
Review and quote projects
KPIs
Work the open order report weekly
Acknowledge receipt to all emails within four hours (internal and external)
Process and release all orders received within 24 hours
Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing
Qualifications Include:
High School Diploma. Associate degree is preferred.
Required: Customer Service Experience. Preferred: 3+ Years Relevant Experience
Strong organizational skills.
Experience with Microsoft Office. JD Edwards / Oracle experience is preferred.
Why Work at Standard Textile:
For the flexibility with a hybrid work schedule.
For the continuous growth opportunities.
For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!
Why join our team:
You Love Helping People Thrive!
You Have Great Ideas.
You Are Passionate About Your Future.
Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join us!
Website: https://standardtextile.com/
Headquarter Location: Cincinnati, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1940
IPO Status: Private
Industries: Manufacturing ⋅ Supply Chain Management ⋅ Textiles