Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all property preservation and default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

Essential Functions

• Acts as team’s resource and subject matter expert and /or actively mentors, coaches and leads less experienced team members
• Develop process improvement in accordance with established work rules, goals and objectives to improve timeline and attorney performance
• Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines
• Order, review and maintain loan documents to include signing of documents needed to proceed within the default processes
• Conduct a complete review of files to ensure all default time frames have been met
• Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with default
• Monitor vendor performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the default process
• Audit accounts for expense compliance and ensures proper application to system of record
• Perform required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise
• Manage exception reporting used as key controls for minimizing risk.  Tracks trends and recommends process improvements

Job Complexities & Impact

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures. Decisions require a high level of judgement based on expertise
• Works on complex issues where an analysis of situation or data regularly requires a review of a variety of factors.  Decisions may have impact on the conduct of the department’s operations
• Maintain effective working relationships within and between departments as well as with contacts outside the organization

Supervision Received or Extended

• No formal supervisory responsibility but provides guidance, mentoring and leadership to less experienced team members. May assign tasks and monitor workflow
• Works independently setting own priorities and objectives. 
• Identifies and drives process improvements

Knowledge and Skills/Technology Used

• Demonstrated leadership, organizational and problem-solving skills
• Ability to understand and execute policy and procedures
• Leadership skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Excellent oral communications skills, including ability to effectively coach, motivate and lead staff
• GSE and Government experience
• MSP, BITB, and LoanSphere experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience

Typical Education

• High School diploma or equivalent
• College preferred

Typical Range of Experience

• 10+ years of directly related experience
• Demonstrated leadership experience

License or Certification

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.