Job Details

Community Health Worker

Job Description

• JOB SUMMARY

  The Community Health Worker (CHW) serves as a bridge between healthcare providers, social services, and the community, with a focus on improving health outcomes for individuals, families, and communities. CHWs provide essential support through outreach, health education, resource coordination, and advocacy, particularly for underserved populations. CHW will provide social support, complete Health Related Social Needs (HRSN) screening, informal counseling, and advocate for individual and community health needs. Home and community-based visits are work assignment specific but could be an essential function of a CHW's work. This role requires cultural competency and a commitment to empowering individuals to improve their health and well-being.

  Location assignment and work settings could include: outpatient care areas, patient homes, inpatient settings, skilled nursing, community organizations, and participating in community events. Participation in community events and some evening/weekend hours may be required.

   

  ESSENTIAL FUNCTIONS

  Articulates the job's main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties performed. The essential functions listed below and percentage of time may vary between departments and locations, and are subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the discretion of management to meet organizational needs. 

   
  • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)
  • Manages caseload of patients/community members and completes outreach and follow up as needed
  • Assists in developing and implementing care plans in cooperation with patients/community members, families, and healthcare team and completes accurate, timely documentation.
  • Responsible for building trusting relationships with patients/community members and their families
  • Identifies social needs through HRSN screening and provides guidance, supports enrollment and navigate eligible individuals in federal, state, and local private or nonprofit/social service, health and human services programs
  • Provides culturally and linguistically appropriate health education materials within the scope of training and promotes healthy behavior change
  • Assists patients and families in effectively communicating with their health care team, understanding and carrying out their healthcare providers' advice, and communicates to care team any changes in plan or medical condition

   

   

  QUALIFICATIONS

  The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred.

   

  Education - Required

  • High School Diploma/GED

   

  Experience - Preferred

  • 1 year community based or health care experience preferred

   

  Knowledge, Skills and Abilities - Required

  • Connect with patients/clients/families and community members by staying open-minded and having empathy and compassion
  • Engage in active listening and be adaptable to the needs of the people and team members the CHW is supporting and collaborating with
  • Help patients/clients/families understand their needs, overcome barriers and connect to resources within the community

   

  VALUES AND HABITS

  Put People First​

  • Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
  • Build relationships: Build belonging, empathy, and collaboration.
  • Engage with grace: Assume positive intent and share your perspective thoughtfully.
  • Create moments: Affirm and acknowledge the contributions and efforts of others. ​

  
  Do What's Right​

  • Do What’s Right: Focus on how we work most effectively to get the best results.
  • Prioritize What Matters: Clarify what’s most critical and why.​
  • Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
  • Act with integrity: Behave ethically and honestly in all interactions and business practices.

  
  Pursue Excellence​

  • Pursue Excellence: Focus on learning and growth. ​
  • Look and Listen: Explore new ways of working and stay curious by learning from others.
  • Innovate with Intent: Try new ideas that support organizational priorities.
  • Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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