The Opportunity

The Quality Control Analyst is primarily accountable for maintaining accurate data around licenses held by all roles within Wealth & Retirement and their expiration, control checks around accuracy of sales transactions, handling the client exclusion list (DNC), working in collaboration with all business units for special handling needs as well as keeping controls around closed CAPs.

Responsibilities

• Liaise with various collaborators to collect and compile data, reports, and other information necessary for the application process 
• Monitor the status of applications by communicating with regulators and other authorizing agencies 
• Maintain compliance monitoring program and perform regular monitoring activities to ensure up to date processes and procedures are compliant with internal and external regulatory framework 
• Assist in resolving licensing issues as needed
• Monitor, process and document licenses and license renewals 
• Where applicable, complete business license applications and gather required supporting documents and signatures 
• Responsible for requesting payment from accounts payable for successful completion of applications
• Use subject matter expertise to lead regulatory audits for sales advisors in relation to their compensation pay out
• Investigate sales related cases, critical issues, privacy breaches, etc.
• Maintain, handle, and document the addition and removal of the exclusion list (DNC)
• Work with business partners through special sponsor requests as it pertains to retention opportunities
• Provide leadership team valuable insights on trends and patters related to advisor training needs

How will you create impact?

The Quality Control Analyst is a key member of a broader Wealth & Retirement team who works closely with key partners across multiple business units, including the leadership team, in ensuring that implemented processes are adhered to and that the business unit is in good standing from a regulatory, compliance and risk perspective.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5+ years in finance, business or related discipline
• Outstanding service, presentation, and overall communication/negotiation skills
• Strong communication, interpersonal, and relationship building skills
• Ability to work in a fast-paced environment and lead multiple priorities simultaneously
• Shown ability to be self-motivated and possess strong self-management skills
• Ability to deal with sensitive and confidential information effectively

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Montreal, QuebecHybrid

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.