• Support Total Rewards, Payroll, and HR Service Delivery teams with HR technology tasks and ongoing projects.

• Troubleshoot HR system issues, escalating complex cases when necessary.

• Maintain confidentiality while handling sensitive employee and business information.

• Contribute to the creation and delivery of training for HR processes and system usage.

• Generate reports and provide data to support HR decision-making.

• Identify and recommend improvements to HR processes or systems.

• Provide centralized HR services to employees and HR Partners for Workday, payroll, benefits, compensation, and related transactions through calls and case management tools, meeting established SLAs.

• Interpret internal and external issues and recommend solutions and best practices.

• Maintain and correct HR data in accordance with data governance standards.

• Recommend standards and procedures for handling employee inquiries and Tier 0 HR transactions based on company policies.

• Perform data corrections and propose enhancements to current procedures.

• Conduct internal audits to ensure data accuracy and compliance.

• Ensure compliance with Data Privacy & Protection Guidelines and relevant legislation.

• Drive and optimize business processes related to time and payroll data maintenance, ensuring understanding of system integrations across HRIS and payroll platforms.

• Partner with HRIS, Business Technology, and Payroll teams to maintain high payroll accuracy.

• Provide functional and transactional support for HCM implementations and upgrades (e.g., Workday HCM, Workday Payroll).

• Support HR Operations and HR leaders to drive adoption and adherence to Workday HCM processes and best practices.

Skills:

• Ability to maintain confidentiality and professionalism when handling sensitive information.

• Effective communication and teamwork skills.

Qualifications:

• Intermediate-level proficiency in Workday HCM, Microsoft Office Suite, including Word, Excel, Power Point, Outlook, Access and Internet Explorer.

• 1-3 Years’ experience in an HR support services or HR Administrative role group OR minimum 1 year experience as HR Generalist

• Demonstrates customer service orientation.

• Ability to select and apply standard policies and procedures.

• Ability to resolve routine problems and questions independently.

• Ability to pay close attention to details, use time effectively and adhere to established service-level agreements.

• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

• Ability to work in a fast-paced team environment

• Experience with case management tools, including telephony system.

Experience:

• Bachelor's Degree in HR, Business or related field OR minimum 3 years’ experience in HR support/administration or HR Generalist in lieu of degree

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

• SHRM-CP certification

• Experience in Workday HCM, ADP eTime and Payroll

Benefits:

• Hybrid position with on-site presence required based on business needs. (Site: Ultra park II Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available