The Work:

The Tag Specialist will be responsible for ensuring that all SMB advertisers have a working client´s Tag implemented on their website. They will respond to seller questions about Tag implementation and reporting in a timely manner by resolving tickets in Zendesk. Tag Specialists may join calls with sellers and their advertisers to ensure quicker resolution of Tag implementation to improve velocity to activation.

Responsibilities:

• Solve tag tickets in Zendesk while adhering to SLAs.

• Join calls with reps and advertisers as needed to resolve Tag issues

• Provide Manager with visibility into themes, trends, or insights from Tag tickets

• Collaborate with teams to deliver trainings as needed and surface coaching opportunities to sales managers.

• Measure impact of improvements after implementation (Tag Revenue Dashboard)

• Maintain documentation, how-tos, and FAQs to scale knowledge / expertise across the sales floor.

• Proactively communicate any tag product updates or changes to the sales team (via Tag newsletter or other methods)

• Adhere to all support framework processes and escalation paths.

• Source feedback from sellers and consolidate to provide voice of sales input to product teams.

Qualifications:

• Has experience working with HTML, CSS, and intermediate knowledge of JavaScript.

• Experience working with, presenting to, and managing both internal and external partners/customers.

• Knowledge of online advertising, web analytics, e-commerce and retail verticals.

• Knowledge of tag managers such as (GTM, Tealium, Segment, etc

• Solid/Foundational knowledge of the AdTech world

• Strong written and verbal communication skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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