About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Job Summary

The Associate Business Development Manager of Westlake Commercial (Commercial Division of Westlake Hardware), will be assigned as the single point of contact within a specific market/store to handle established high-volume priority customers.

Essential Duties and Responsibilities

Sales Growth

• Deliver, sell and take orders for product as needed from assigned existing customers.
• Maintain daily contact with multiple customer account contacts via email, phone, fax and in person.
• Hand-off qualified leads to the market-based BDM.
• Grow commercial sales to and among local market and in-store business customers.
• Opportunities will be identified in cooperation with the B2B Manager, District Manager, Store General Managers, store personnel and market activities.
• Major focus on growing sales with existing established commercial / business accounts through relationship-based sales techniques and tactics. Utilize reporting and in-store shopping habits / frequency to maximize sales growth opportunities among this customer group.
• Within pre-determined guidelines the Associate BDM will have the flexibility to establish special pricing, special orders and custom solutions as needed.
• Where possible and in cooperation with local in-store teams and BDMs support, transition high volume accounts to a centralized fulfillment center.
• Liaise with store General Managers to support all major account & B2B customer needs.
• Recommend product assortment additions to stores which support the cash & carry needs of major accounts which shop in stores.
• Perform other related duties and special projects as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• TEAMWORK – Together we can achieve extraordinary things.
• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities.
• Experience in building materials sales and residential or multi-unit related construction projects.
• Ability to foster teamwork and collaboration. Can motivate others both internal and external to perform enthusiastically.
• Ability to access the local competitive environment and develop appropriate B2B strategies.
• Must have excellent leadership capabilities, communication written and verbal, and attention to detail and follow up.
• Excellent PC skills including skilled knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently with little or no supervision.
• Ability to work flexible hours.
• Ability to work remotely with various corporate departments.
• Travel as required.
• Standing, walking, lifting (up to 50lbs) and climbing.

Compensation Details

$50000 / year

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.