Tell me about my job. 

You will work within capSpire's flagship software product, Gravitate. Gravitate provides AI-enabled collaboration, automation, and decision support software for energy and commodity organizations. Your main role will be to analyze product design and provide consulting support, but you’ll also gain insight into clients’ strategic directions, issues, and project goals. Consider yourself a liaison between client/user-functionality and our developers – translating specific objectives into actionable tasks, all while delivering exceptional customer service. With the support of our development team, you’ll also assist in evaluating and translating business needs into the Gravitate technology.

You’re an ideal candidate if:

• Must be an analytical problem-solver with the ability to think through complex scenarios. 
• Must have a positive, can-do attitude.  No glass-half-empty people.
• Must be a team player.  We win as a team and we support each other.
• Must be coachable and adaptable.
• Must be self motivated and highly accountable, getting shit done w/o being reminded.
• Must learn the art of consultative communication including how to say “no” and how to say “I don’t know” while maintaining the confidence of the client.
• Must be confident and calming with clients, showing a good balance of boldness and humility.  Our clients pay a lot of money for our time and we want them to feel that we are worth their investment.
• Must be able to gain a deep understanding of our clients’ needs/goals and be able to help them meet them through the effective implementation of our software with effective change management and process improvement.

The Non-Negotiables: 

• 3+ years experience in a Product Delivery or Product Analyst role, specifically within a product or dev team
• Experience or familiarity with ASP.Net/C# applications and components using SQL Server/Oracle preferably in the energy and/or financial sectors.
• BS in Information Systems, Engineering or equivalent.  
• Mastery of business software (Examples: Excel, PowerPoint, Word, Visio)
• Experience with Mongo, SQL, or other relational database (desired, not required)
• Experience with Python or other scripting languages (desired, not required)
• Ability to self-manage project goals and timelines.
• Ability to validate software solutions to meet business needs and ensure quality implementation.
• Critical thinking and problem-solving skills, plus the ability to think through complex scenarios.
• Someone who is interested in learning different client scenarios and environments and wants to help each client with their unique business needs.

Nice to Have: 

• Experience with the fuel supply chain
• Tutoring or people training experience
• Experience with a consulting organization
• Understanding of software systems and agile project management

Responsibilities: 

• Collaborate with the Delivery Team to ensure that project goals and deadlines are met. 
• Project planning and project management. 
• Participate in customer meetings to document current processes, gaps, and goals. This requires that the consultant be able to build strong client relationships and communicate with both technical and functional roles.
• Help to format, clean, and upload large amounts of reference data.  
• Configure and test the system to ensure client business requirements have been met (you will operate in MongoDB or SQL for database analysis and leverage API endpoints for software solution changes and data capture).
• Produce thorough documentation of client feature ideas and requirements and work with the Gravitate product and development teams to advocate for your clients’ needs.
• Train various client users (drivers, dispatchers, managers, IT, supply team, their customers) 
• Create internal and external documentation 
• Provide hyper-care/support for clients during and after Go Live.   
• Help mentor Associate Consultants

About the capSpire team:

To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second. 

Because we hire the capSpire way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity.

Problem solvers, go-getters and charge-takers -  we (really) want to hear from you.