Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

CUSTOMER

• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while

• prioritizing and monitoring client satisfaction

• Ensure timely notification and escalation of possible issues/problems, options and recommendations

• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance

• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

• Provide technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems

• Influence and partner with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and has the ability to implement the required changes

• Develop deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

• May monitor the performance of the environment by using meaningful metrics

• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing

• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

• Ensure effective change management discipline is used

• Adhere to existing processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor and escalate issues as required

• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

• Make effective use of the cost management processes in place in own unit

• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery

• Proactively identify emerging technologies and approaches for building more robust applications

• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques

• Participate in personal performance management and development activities, including cross-training within own team

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others

• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution

• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines

• Identifies root causes and implements targeted and controlled remediation plans

• May administer business applications in coordination with appropriate stakeholders

• Research industry standards, best practices and new innovations in technology and makes recommendations

• Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting.

• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective

• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline

• Acts as an SRE SME resource for colleagues with less experience

• Performs complex to difficult technical task independently.

• Primarily works at the Platform product / Pod level

• Typically reports to the Practice Lead, Site Reliability Engineer

EXPERIENCE AND / OR EDUCATION

• Min of 8 years’ experience with MUST have experience managing team of SME's who are responsible to ensure platforms stability, scalability, and reliability with different types of technology stack.

• Strategize & lead testing of TD Bank's production like infrastructure with a focus on promoting and applying best practices for performance testing/engineering of scalable and reliable services across engineering.

• Experience in delivering large/complex programs with knowledge on latest technology landscape to support enterprise level engagements.

• Expert with Performance testing tool – JMeter/LR and APM/Log analysis tools like Dynatrace, Datadog, Splunk with good understanding of Thread dump, Heap dump & DB analysis.

• Be a subject matter expert and partner with our engineering team on areas of performance and scale together with multiple streams from Technology and Business to ensure alignment.

• Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future, identify performance bottlenecks and create repeatable processes.

• Be a site reliability engineering advocate and advisor for the tools/technology and frameworks that serve as a model for others about quality, scalability, operability, maintainability, etc.

• Mentor and coach junior engineers to leverage their full potential.

• Able to bring new ideas, innovation for continuous improvement.

• Excellent Soft Skills including Speaking / presentation skills in a professional environment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.