Posted:
11/19/2024, 6:09:54 AM
Location(s):
Mexico City, Mexico
Experience Level(s):
Senior
Field(s):
IT & Security
Workplace Type:
Remote
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
The Network Delivery Lead is an important role bringing together the competencies in the areas of incident, change, problem, capacity and performance and configuration management, and specifically owning the availability of the network infrastructure under his/her scope. Working in active collaboration with other functional teams (Problem managers, Configuration Leads, Incident Managers. Capacity Leads, NOCs, etc.) you will have accountability for meeting our customers’ contractually defined targets for Network Leveraged production devices in under your scope.
Focusing ultimately on the availability of our services and presenting the team’s performance to the supported accounts.
You will also work with the Global Service Management and Service Excellence where required.
What You´ll Do
Who You Are
CCNP Certified ( Enterprise, Data Center or Collaboration)
CCIE / CCDE – Nice to have
SDWAN Certified or the equivalent of at least 3 years of working experience
Networking Cloud ( Microsoft Azure preferred)
Network Fabric and Micro segmentation experience
Previous Customer facing experience
Excellent understanding of ITSM\ITIL processes, preferably ITIL 4 Foundation certified
In Addition To Above Requirements, Our Ideal NDL would also be:
Operations Management:
Business Management:
Customer Relationship:
Personal Success Factors:
Work Environment
**This position is remote but eventually at client site in CDMX**
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Website: https://ioscm.com/
Headquarter Location: Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Year Founded: 2012
Industries: E-Learning ⋅ Education ⋅ Logistics ⋅ Procurement ⋅ Supply Chain Management ⋅ Warehousing