About the Role

We are looking for a creative, agile, and motivated Renewals Manager who can educate and evangelize Envoy to every office in the world. As a member of the Renewals team, you will help define our strategy to maximize retention and drive expansion while providing a great customer renewal experience. This role will be part of the Revenue and Success team where our goal is to be the most innovative, efficient, and effective customer team B2B has ever seen. This is impactful work! You’ll join a fast-paced, high-growth organization where you’ll have a direct impact on the future of the business, working on key initiatives that drive long-term customer success and retention. This role offers the opportunity to develop your leadership skills, with potential for career progression in a growing organization.

This is a hybrid position that requires 3 days a week (Tuesday - Thursday) in our Austin, Texas office.

You will

• Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal transaction itself; with a focus on our SMB customers
• Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
• Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.
• Work cross-functionally with Sales, Customer Success, Legal, Product and Finance teams to ensure seamless renewals and identify opportunities for product enhancement based on customer feedback.
• Identify, escalate and forecast at-risk opportunities to minimize customer churn.
• Identify and create cross sell opportunities to maximize revenue growth.
• Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
• Help develop and optimize our renewals program, from playbooks to processes.
• Help us innovate and refine our customer renewal experience, contributing ideas and solutions that make our processes even more effective.
• Utilize leading tools such as Salesforce, Vitally, and other CRM platforms to drive efficient renewals and track your performance.

You have  

• 2+ years in Renewals Management / Customer Success / Account Management, preferably with SaaS B2B closing experience.
• Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales, including over attainment against quota
• Experience engaging with Procurement & Legal teams and navigating the quote-to-close process.
• Excelled at developing relationships with and becoming a trusted resource for customers.
• Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.
• Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.
• Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.
• Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.

You are

• A Customer Success professional at heart with a Sales mindset. You’re a closer who thrives on meeting and exceeding goals, with a passion for success.
• Flexible in your approach to new challenges, with the ability to pivot quickly and think creatively in dynamic situations.
• Highly organized, autonomous, and efficient in managing your renewals pipeline
• Motivated and resilient in moving individual renewal negotiations forward
• Strategic in identifying opportunities to unlock more value
• An exceptional writer and spoken communicator
• Comfortable and energized operating in a fast moving organization
• Entrepreneurial and self-motivated
• Enthusiastic about learning and growing at Envoy
• Intellectually curious, ambitious and creative
• A team player, understanding that renewals are cross functional at their core

You'll get

Compensation description 

Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in Austin, Texas, our expected cash compensation for this role is $105,485-$119,000 OTE. Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.

#LI-Hybrid