Posted:
8/21/2024, 5:00:00 PM
Location(s):
Ontario, Canada ⋅ London, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of roadside assistance.
Start Date: September 13, 2024
Location: Hybrid from our London Office at 345 Ridout St N, London, ON
Responsibilities
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Call include: Customers who got Flat tire; Ran out of gas; Have Keys / babies / pets locked in cars; Car has broken down on the highway; Car Accident; etc.
Help customers with complaints and questions, give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
What makes you the right candidate?
Previous customer service experience (minimum 1 year)
Strong communication skills – well spoken / written
De-escalation skills are a definite asset
Ability to display genuine empathy to our customers while in a fast paced environment
Manage high volume of calls
Proficient with Google Maps / Directional capabilities
Comfortable with phone systems and technology
Working on obtaining your 911 operator certificate and looking to gain experience
Requirements:
Open availability between the hours of 3pm-12am Monday – Sunday
Saturday and Sunday availability is a must for all hires
High speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)
Private and quiet work space for work from home days
Flexible availability to work up to 30 hours/week
3 weeks paid training: Monday to Friday 9am-5pm
What We Offer:
Flexible hybrid work environment
Health & Dental Benefits
All equipment will be provided by us
Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market
Enjoy the onsite gym
Play in the arcade or check out the downtown views from our rooftop patio
Public transit stops steps from our door
Desks that adjust to standing
Why Bill Gosling Outsourcing?
Canadian owned company
We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
Over 60 years of experience in the BPO industry
We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression
Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Website: https://billgosling.com/
Headquarter Location: Newmarket, Ontario, Canada
Employee Count: 5001-10000
Year Founded: 1955
IPO Status: Private
Last Funding Type: Private Equity
Industries: Accounting ⋅ Outsourcing