We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Manager of Event Retail Package Sales is responsible for overseeing the day-to-day execution and performance of face-to-face package sales that support sales, marketing, and branding initiatives within the Vacation Ownership business segment. This role plays a key part in enhancing guest engagement and delivering memorable customer experiences through well-designed package offerings. Working closely with cross-functional teams and business partners, the Manager ensures alignment with broader strategic goals while focusing on operational excellence, team leadership, and continuous improvement. The role requires strong analytical skills, a solid understanding of financial performance drivers, and experience in managing package sales operations within the timeshare or hospitality industry. The Manager of Event Retail Package Sales will be the tip of the spear running all event packages sales and responsible for the management of all travel package sales agents. This position will also assist in new fixed location department start ups including training, filed management, and physical set up.

How You'll Shine

Responsibilities include, but are not limited to:

• Execute face-to-face package sales strategies that support the company’s sales and marketing objectives. (20%)
• Manage a portfolio of package offerings aimed at attracting new timeshare customers and enhancing owner retention. (10%)
• Manage event procurement, scheduling and staffing, (5%)
• Monitor key performance indicators (KPIs) to assess package effectiveness, including tour growth and guest feedback. (5%)
• Leverage data insights to support continuous improvement and identify opportunities for operational enhancements. (10%)
• Lead and coach a team responsible for the day-to-day execution of package sales, with a focus on performance and process optimization. (30%)
• Ensure efficient use of resources to maintain cost-effectiveness and maximize return on investment. (5 %)
• Foster strong working relationships with resort property teams, internal stakeholders, and external partners. (5%)
• Support budget management and contribute to financial performance goals. (5%)
• Assist in implementing cost-control measures to improve profitability. (5%)

Travel Requirements

• May require up to 95% of the time.

What You'll Bring

• Demonstrated experience in managing face-to-face package sales within the hospitality, real estate, or timeshare industry, with a focus on driving performance and customer engagement.
• Solid understanding of budget management and ROI-driven strategies.
• Proven ability to lead and develop teams, foster a positive culture, and support staff growth through coaching and collaboration.
• Working knowledge of the timeshare business model and its operational dynamics.
• Ability to build and maintain strong relationships with internal teams, resort staff, and external partners.
• Skilled in managing multiple projects and priorities within tight timelines and resource constraints.
• Commitment to upholding Travel + Leisure Co.’s strategic pillars and core values.
• Professional demeanor with sound judgment and the ability to make confident decisions.
• Strong verbal and written communication skills, with the ability to engage across all levels of the organization.
• Highly organized, analytical, and self-motivated, with a focus on continuous improvement.
• Experience in project coordination or management, including small- to mid-scale initiatives.
• Strong interpersonal skills with the ability to build trust and inspire confidence across business lines.

Technical Skills

• Ability to quickly learn new technology programs
• Experience with content management and learning management systems
• Experience with Zoom and Microsoft Teams
• Proficiency in with Microsoft Office, PowerPoint, Excel and SharePoint

Job experience

• Minimum of 5 years of experience in the timeshare, hospitality, or related industry, with a focus on sales, marketing, or package operations.
• Experience managing teams and executing customer-facing programs preferred.
• Proven track record of driving performance and improving operational outcomes in a fast-paced environment.

Education

• High School Diploma, GED, or equivalent
• Equivalent experience in the hospitality or timeshare industry may be considered in lieu of formal education.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.