About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is looking for a Customer Onboarding and Training Coordinator to

organize resources and optimize processes to support the magical onboarding experience for new customers.

The Training Coordinator works with internal and external stakeholders to ensure that every new customer is set up for success from their first interaction with the products.

What You'll Do
● Monitor and evaluate new customers’ readiness to train and conduct IT quality control as
needed to ensure they ready to train at the scheduled time; up to and including
contacting the customer by phone
● Monitor and direct the confirmation of scheduled trainings to ensure the practice is fully
prepared for scheduled training
● Manage trainer schedules for all training types to maximize availability and streamline
practice onboarding
● Oversee the training escalation workflows to ensure superior customer service, SOP
adherence, and timely reaction to unforeseen circumstances
● Work alongside Training Team Leads and Managers to create SOPs that support
effective training without compromising on speed
● Direct a culture of feedback by regularly soliciting and sharing positive and constructive feedback with Training Managers
● Support new Trainer onboarding through instruction on use of Salesforce
● Maintain Salesforce reporting and be prepared to discuss key metrics around Trainer availability, training reschedule rate and reasons, and training cancellations

What We're Looking For
● 0-1+ years of professional or internship work in a startup, big tech, consulting, or finance environment
● Passionate ownership of customer success
● Bias for action
● Strong organizational and problem solving skills
● Desire to work in ambiguous, high velocity environments
● Willingness to roll up your sleeves and fix problems in a hands-on manner
● Intellectual curiosity and research abilities

Bonus Points For
● Outstanding professional references to share
● Fluency in a second language
● Exposure to healthcare environments or stakeholders
● Experience working in a dental practice or lab
● Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit www.TaskUs.com.

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.