Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific

With more than 130,000 colleagues worldwide and annual revenue exceeding $40 billion, we are the world leaders in serving science. Guided by our Mission—to enable our customers to make the world healthier, cleaner, and safer—we support researchers, healthcare professionals, and organizations around the globe in solving some of the world's toughest challenges.

When you join Thermo Fisher Scientific, you become part of a diverse, global team where your work contributes to meaningful scientific and healthcare advancements every day.

About the role

Based at our Shared Service Center in Budapest, you will support customers across Poland throughout the order lifecycle, including customer enquiries, order management, quotations, customer data maintenance, and contract/tender-related activities.
 

This role offers a balanced mix of customer service and order management responsibilities in a fast-paced, international environment. Working closely with various internal stakeholders and cross-functional teams, you will play a key role in ensuring accurate order processing, resolving customer issues, maintaining high data quality, and delivering an exceptional customer experience.
 

The ideal candidate is someone who takes ownership, communicates effectively, demonstrates strong attention to detail, remains resilient in a fast-paced environment, and is eager to learn new systems and processes while collaborating with colleagues across multiple functions and countries.

Key Responsibilities

• Manage customer requests and handle Polish customer inquiries via phone and email.

• Handle incoming orders via email and web, manage order processing according to division guidelines, and relay product prices and availability to customers.

• Prepare quotations and support contract and tender-related activities while efficiently managing customer complaints and ensuring compliance with service level agreements.

• Maintain customer data accurately and prepare daily customer service reports.

• Gain expertise in Customer Relationship Management systems, platforms, and other operational tools used by the team, while continuously expanding your knowledge across customer service and order management processes.

• Collaborate with international teams, assess customer requirements, and direct activities to appropriate departments. Cooperate efficiently with Sales, Commercial, Distribution, Finance, and Customer Service teams to fulfill customer requests and resolve issues promptly.

• Adhere to standard operating procedures (SOPs), service level agreements (SLAs), and departmental training guidelines.

• Follow company policies, operational regulations, and training guidelines to ensure consistent, high-quality service.

• Participate actively in initiatives to enhance team efficiency, productivity, and process improvement.

• Seek assignments and projects to support ambitious business goals and continuous development.

• Demonstrate attention to detail and use computer systems to maintain high levels of data accuracy and quality.

• Perform other customer service and order management-related duties as assigned.

Experience & Qualifications

Required

• Proficiency in Polish (C1/C2 minimum; native preferred) and English (B2 minimum).

• Strong written and verbal communication skills, with the ability to interact professionally and effectively with customers and stakeholders.

• Ideally 2 years of experience in customer service, customer support, order management, customer operations, shared services, or a comparable customer-facing environment.

• Proven ability to manage customer enquiries, orders, or operational processes while maintaining a high level of customer focus.

• Strong problem-solving, organizational, and multitasking skills, with the ability to prioritize effectively and meet deadlines in a fast-paced environment.

• High attention to detail and commitment to data accuracy and quality.

• Self-motivated with a proactive, ownership-driven mindset and a strong commitment to continuous improvement.

• Demonstrated learning agility and willingness to quickly adopt new systems, tools, and processes.

• Resilient, adaptable, and able to perform effectively in a dynamic environment.

• Strong interpersonal and teamwork skills, with the ability to collaborate across functions and build positive working relationships.

• Good working knowledge of Microsoft Office applications.

• High standards of integrity, professionalism, and compliance in all aspects of work.

• Ability to work in a hybrid environment, with attendance in the office three days per week.

Preferred

• Experience with Oracle, SAP, or similar ERP systems.

• Experience working in a multinational or shared services environment.

• Experience supporting quotations, tenders, contracts, or order management processes.

Education

High school diploma or equivalent. A Bachelor's Degree is preferred but not essential; candidates with relevant experience will also be considered.

We value transferable experience and encourage applications from candidates with backgrounds in hospitality, travel, retail, or other service-oriented industries who bring strong communication skills, resilience, attention to detail, and a willingness to learn.

What We Offer

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP Card allowance), and an annual performance-based bonus. Additional perks include monthly pension fund contributions after six months of employment and flexible working arrangements to support work-life balance.

Flexible Health & Well-being Benefits: Tailor your benefits to your needs with options including a Medicover healthcare package, All You Can Move sports membership, and Health Fund benefits. Enjoy enhanced health coverage and support for your overall well-being.

Career Growth & Professional Development: Invest in your future through ongoing training, continuous learning opportunities, and language courses available after three months of employment.

Modern & Convenient Work Environment: Work in a modern office equipped with ergonomic chairs and standing desks, conveniently located near the city center with complimentary parking.

Inclusive & Multilingual Culture: Join a diverse, multilingual workplace where collaboration, innovation, and knowledge sharing are encouraged and supported by modern technology.

Engaging Community & Employee Events: Take part in team-building activities, company events, social responsibility initiatives, and other opportunities to connect, celebrate achievements, and make a positive impact.

Join Us

At Thermo Fisher Scientific, every one of our colleagues brings unique experiences, perspectives, and talents that help drive our shared success. Join us in advancing our mission of enabling our customers to make the world healthier, cleaner, and safer.

If you're ready to make an impact and grow your career with a global leader in science and innovation, we'd love to hear from you.

To learn more about Thermo Fisher Scientific and future career opportunities, visit www.thermofisher.com or join our Talent Community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.