Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More about this role

Key Responsibilities:

 

KPIs

•  Generar conversaciones con las áreas de soporte para asignar de manera consensuada las casuales de cortes que afectan el CFR.
• Asegurar la cadencia de conversaciones mensuales de cierre con el cliente para mostrar el desempeño del mes y capturar comentarios/ requerimientos del cliente.
• Medición de indicador de CFR OTD OTIF.

 

Comunicación & Control

•  Mantener reportes semanalmente con follow up de orders.
• Dar visibilidad a los comerciales de las variaciones comunicadas por planta y gestionar según corresponda (recuperos, adicionales, cortes).
• Canalizar con las áreas correspondientes los requerimientos del cliente o de otras áreas de Mondelez para mantener un buen nivel de servicio y abastecimiento. Buscamos coordinar esfuerzos para asegurar la correcta implementación de estrategias.

 

Team Player

•  Flexibilidad y trabajo en equipo para cubrir otros países en caso de ser requerido.
• Apoyar proyectos/ acciones para asegurar el cumplimiento de objetivos (adelantos, OC adicionales, replacements).
• Mindset de Servicio.

Requisitos

• Experiencia en Customer Service.
• Buen manejo del excel.
• Manejo de SAP.
• Manejo de indicadores de Customer Service.
• La posición requiere un nivel avanzado de inglés (Conversacional).

Temporal por 4 meses.

No Relocation support available

Business Unit Summary

Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Temporary (duración determinada)

Customer Collaboration (CLD)

Customer Service & Logistics