Job Type:

Regular

Work Location:

Market - SAMFSM - MI - Kalamazoo (AG)

Overview:

Become a full-time Field Sales Manager for Samsung Electronics America (SEA)!

The Field Sales Manager will be responsible for maximizing SEA's market position, product penetration, and profitability in an assigned market. You will be accountable for realizing the full potential of a field sales team in the assigned area.  Your success will be determined by your ability to increase sales, and brand awareness and drive favorable retail excellence through a positive consumer experience.  Your problem-solving skills and ability to drive logical analysis will be utilized in this role to drive excellent performance.

Schedule:

• Typically work Tuesday-Saturday, but schedule will change based on needs of business
• Flexibility needed to work weekdays and weekends to accommodate retail partnerships, as needed

What’s in it for you?

• Competitive hourly rate, paid weekly
• Up to $27.00 per hour depending on experience and geographic market location
• Next-day pay on-demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Paid time off
• Paid training completed virtually on a personal computer
• Scholarship opportunities
• Employee Assistance Program

Job Description:

• Responsible for meeting and exceeding all sales and operational KPIs
• Gathers and communicates market intelligence and insights to corporate partners.
• Analyzes reports and identifies opportunities to increase revenue and market share within an assigned market.
• Leverages relationships with retail sales associates/managers to ensure best-in-class merchandising at retail.
• Develop a deep understanding of Samsung's entire Home Entertainment, Digital Appliance, and Mobile Experience product line, including features, benefits, and competitive differentiators
• Lead a team of Samsung Experience Consultants in partnership with the 3PL management team
• Facilitates one-on-one and group training sessions with retail sales associates/managers on Samsung products and services
• Schedules and conducts in-store consumer engagement events driving brand awareness and sell-out activities.
• Trains Territory Managers and Experience Consultants on Samsung sales framework and validates execution.
• Models expected execution of Samsung sales framework by selling directly to consumers.
• Executes national go-to-market strategy for all product launches.

Skills and Attributes (Strategic Thinking):

Customer Focus

• Strong attention to customer satisfaction and keeps rep recommendation/NPS scores satisfactory.
• Emphasizes the importance of customer needs and actively works to align mutual goals for success.
• Maintains external partnerships at all levels to ensure Samsung remains a key partner in driving business and is able to capitalize on market-level opportunities.

Technical Savvy

• Adept at learning new industry, company, product, or technical knowledge. Quickly picks up on technical concepts. Rapidly acquires new skills and knowledge about technical topics.

Business Insights:

• Keeps up with current and possible future policies, practices, and trends within the organization, with the competition, and in the marketplace.
• Consistently shares the business impact and recommendation based on weekly insights to pivot strategies/initiatives.

Skills and Attributes (Org Mgmt):

Building the Best Teams & Developing Talent

• Optimizes diverse talent, attracts top talent, develops talent, and values differences. Develops others through coaching, feedback, exposure, and stretch assignments. Forms teams with an appropriate and diverse mix of styles, perspectives, and experience. Creates a feeling of belonging and strong team morale: Shares wins and rewards team efforts. Fosters open dialog and collaboration
• Instills trust through consistency between words and actions: Is seen as direct and truthful. Follows through on commitments and keeps confidence
• Understands team, what motivates each member, and is able to find a combination of intrinsic and extrinsic motivators
• Leads through change easily by pulling together the right group of individuals with the right characteristics and sufficient power to drive change efforts. Constructively resolves situations that do not have a clear solution or outcome. Creates compelling vision, establishes/gains buy-in, empowers action by removing barriers, creates short-term win.

Responsibilities:

• Regularly conducts store visits to encourage, train, and motivate Retail sales associates and Samsung Experience Consultants.
• Recruits, hires, develops, and retains Samsung Experience Consultants in partnership with the 3PL management team.
• Trains, supervises and provides guidance to Samsung Experience Consultants.
• Conducts quarterly skills assessment on Samsung Experience Consultant within the market.
• Develop action plans to capitalize on individual strengths and address any skill gaps driving succession plans.
• Partners with Third Party Labor HR team and District Manager to address any performance management-related concerns related to Third Party labor force.
• Validates schedules Samsung Experience Consultants which align with business needs and labor budget.

Collaboration

• Showcases strong collaboration by working cooperatively with others across the organization to achieve shared objectives. Able to delegate and provide clear guidance on expectations. Credits others for contributions and accomplishments. Showcases strong internal peer relationships working closely to solve for yes and address business needs and opportunities.

Building Networks/Balancing Stakeholders

• Understand internal and external stakeholder requirements, expectations, and needs. Takes a proactive approach to shape and influence stakeholder expectations and can serve as a liaison between different stakeholder groups

Skills and Attributes (Drives Results):

Drives Results

• Motivated by success and has a drive to achieve higher results. Persists to complete tasks/responsibilities even in the face of adversity while remaining optimistic and tenacious throughout.

Action Oriented

• Readily takes action on challenges without unnecessary planning or limited direction. Identify and seize new opportunities. Displays a can-do attitude and addresses all issues with a solution-based mindset.

Plans & Aligns

• Sets objectives to align to broader organizational goals. Breaks down objectives into appropriate initiatives and actions and creates milestones to anticipate and adjust if goal attainment is at risk.

Business Acumen

• Strong understanding of business and market trends. Showcases ability to collect relevant information, data, and market insights. Can interpret quickly how to best capitalize for high business impact.

Skills and Attributes (Interpersonal Savvy):

Interpersonal Savvy

• Ability to build and maintain solid working relationships with your peers, and direct reports, and easily manage up.

Manages Ambiguity

• Able to deal comfortably with the uncertainty of change and can handle risk effectively. Can be calm and productive to decide and act without the total picture.

Nimble Learning

• Actively learning through experimentation when tackling new problems, using both successes and failures as a learning opportunity.

Other/Functional Skills:

Presentation Skills

• Effectively facilitates presentations in a variety of formal settings: one-on-one, small, and large groups, with internal and external audiences. Commands attention and can manage group process during the presentation.
• Drive brand excellence through lifting, carrying, and moving items like boxes, equipment, and furniture as needed. May need to push and pull objects such as carts and lifts.

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, or a related field preferred; minimum 2 years of higher education required
• Minimum of 5 years of sales experience, ideally within a retail or consumer goods environment
• Strong understanding of retail dynamics and consumer behavior within a specified territory
• Excellent relationship-building, communication, and negotiation skills
• Proficient in analyzing sales data and market trends to inform strategic decisions
• Ability to work independently, manage multiple priorities, and travel extensively within the territory
• Must have and maintain reliable transportation and state-required minimum liability automobile insurance coverage
• Proficient in CRM software and Microsoft Office Suite
• Ensure retail brand standards are met through merchandising, security, installation, and cleanliness

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.