At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

A Senior Strategist on the Ship to Home team serves as a subject matter expert on fulfillment performance and athlete experience. They focus on optimizing every aspect of the Ship to Home journey—from how fulfillment options are presented on-site, to delivery and assembly experiences, to improving speed and quality of delivery.

We’re seeking a candidate with strong operational acumen who can work cross-functionally to enhance execution across Ship to Home fulfillment. This strategist will own the experience shaped by operational logic and strategy, spanning order sourcing, store and DC fulfillment, and last-mile delivery. They will work closely with key partners to drive improvements in speed, quality, and overall athlete satisfaction.

Key responsibilities include:

• Synthesizing insights from large, complex fulfillment data sets while considering customer feedback, user research, and stakeholder input to identify and size opportunities
• Shaping operational strategies that balance Teammate and Athlete experience, program profitability, and execution complexity
• Navigating cross-functional impacts across fulfillment processes and adjacent programs

This role is highly collaborative, requiring strong partnerships with teams across store operations, logistics, athlete engagement, merchandising, finance, and technology. The strategist will serve as a central resource and advisor, helping business partners understand how Ship to Home fulfillment influences outcomes at the category level.

We value continuous improvement, creativity, curiosity, and scrappiness. The ideal candidate is passionate about uncovering new opportunities to elevate the athlete experience and drive operational excellence

• Perform analysis and research to define and understand Athlete expectations related to Ship to Home fulfillment within their areas of focus. 
• Leverage data and qualitative information to unearth opportunities and build fact-based strategies for the continual improvement in our fulfillment programs.  Will source data via Qlik, GCP, Adobe Analytics, and user research / surveys and distill findings to pinpoint what will make the biggest impact.
• Build and maintain exceptional cross-functional relationships as a partner to build actionable strategies and tactics and influence change.
• Utilize learnings to develop and maintain roadmap for areas of focus, while ensuring cross-functional buy-in and partnership
• Lead the implementation of various fulfillment initiatives that will improve the Athlete Experience.  Leadership will be comprised of planning and executing plans with cross-functional partners across the enterprise and managing communication effectively to drive a positive outcome.
• Communicate with clear and compelling information that is used to make decisions across the organization, within the department and with key cross-functional stakeholders, including senior leadership.

QUALIFICATIONS:

• Bachelor's Degree

• 5 - 7 Years - product/program management, business development, management consulting, analytics, direct to consumer fulfillment (preferred)

• Process design experience (preferred)

• User-centered design training or experience (preferred)

• Experience managing data in large, enterprise level

  applications such as Manhattan, INTERA etc. are a plus

  Familiarity with database structures and capabilities (preferred)

  Mastery of the MS Office suite of products (i.e. PowerPoint and Excel)

• SQL experience is a plus

• Manipulate and analyze large data sets and draw insight

• Communicate effectively in written, verbal and in presentations

• Demonstrated experience in operational roles or environments

• Keen intellectual curiosity and passion for continuous improvement

• Understanding of the eCommerce direct to consumer fulfillment market and dynamics

• Effectively partner across the enterprise and establish and maintain strong partnerships

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!