Service Excellence Support

We’re looking for a proactive and organised individual to support our Service Excellence team. This role is key to ensuring smooth operations across customer service, business processes, and team coordination.

Key Responsibilities:

• Support service delivery by managing tools, documentation, and customer communications
• Coordinate subcontractor activities and assist with procurement and invoice processes
• Help monitor team performance and support rota and vetting tasks
• Contribute to team meetings, projects, and continuous improvement initiatives
• Build strong relationships with internal and external stakeholders

What We’re Looking For:

• Strong multitasking and time management skills
• Excellent communication and stakeholder engagement
• A solution-focused mindset with attention to detail
• Confident using IT systems and managing data
• Self-motivated and adaptable in a fast-paced environment

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available.  As well as an excellent career progression, you will get:-

• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Career progression opportunities

• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00