About Assurant:

One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambitions. we are Assurant. a creative fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. and whether it’s automotive support, mobile phone, and gadget protection, or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, we celebrate the differences that make us who we are,. by assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us., because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

The Opportunity:

Our continued year-on-year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop insights, products, and strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting a Romanian-speaking EU Operational Support Lead to join our European operations team. reporting to the EU Operations Success Manager for Europe, supporting outsource EU operations.

This Operations support role is responsible for:

• Providing our Third-party administrators with support and guidance to ensure the delivery of an excellent customer service
• Conducting regular audit oversight activities to drive quality and performance within the operation
• Working collaboratively with key areas of the business to ensure all administrative services are completed

Other responsibilities include:

• Creation of MI reports.
• Supporting the complaint/claim referral process for all Romanian campaigns.
• Supporting the third-party administrator with claim queries and escalations.
• Coaching and training others.
• Delivering presentations on performance and change initiatives.
• Auditing and improving operational quality and compliance measures to drive performance.
• Conducting customer journey reviews by identifying and driving process improvements.
• Ownership for the delivery of year objectives aligned to required performance standards.
• This operations support role consists of 30% administration support and 70% operations support.

You will have the following skills:.

Previous Experience:

• Experience of working in a regulated environment.
• Experience working in financial services or telecommunication is a preference but not essential.
• Administration and/or call centre experience – working at a management level is a preference.

Knowledge and Skills:

• Fluent in English and Romanian.
• Proficient in common Microsoft Office packages.
• Highly organized with a flexible approach to work, and the ability to multi-task effectively.
• Excellent levels of accuracy and attention to detail.
• Ability to organise and prioritise workload to ensure deadlines are met.
• Ability to use initiative and effectively problem solve.

Benefits & Training

• Bonus scheme
• Flexible working
• Internal wellbeing programme
• Udemy learning
• Learning and development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.