Please Note: A minimum of five (5) years of parking management experience is required

The Patient Visitor Parking Manager is responsible for all parking operations at designated patient and visitor parking areas. Responsibilities include management of parking access and control systems, cash collections, handling, and reconciliation, staffing and scheduling, parking area cleanliness, parking arrangements for guests and special events, and shuttle services for patients and visitors of patients arriving for clinic appointments. The Manager collaborates with Security and VCU Police to ensure and enforce that only VCU Health patients and visitors park in designated patient and visitor parking areas.

Essential Job Statements

• Maintain patient parking facilities to include cleanliness of facility, functionality of equipment, and routine status checks 

• Coordinate activity regarding on demand/routine shuttle services for staff, patients, and visitors  

• Provides supervision for the guest services validator, deck cashiers and maintenance staff 

• Ensures financial control management for valet parking & visitor parking services by keeping a complete accurate and systematic set of records and activity 

• Secure parking for guests attending various meetings and events sponsored by the Health System  

• Work with various vendors to complete projects associated with the repair and maintenance of patient parking areas 

• Provide management support for valet parking services as needed.

Patient Population

Not applicable to this position. 

Employment Qualifications 

Required Education: 

Associate’s Degree in Accounting, Business, Finance, or closely-related field 

Combination of education and experience may be considered in lieu of a degree.  

Preferred Education: 

Bachelor’s Degree in Accounting, Business, Finance, or closely-related field 

Licensure/Certification Required: 

N/A 

Licensure/Certification Preferred: 

N/A 

Minimum Qualifications 

Years and Type of Required Experience 

Minimum of five (5) years of work experience in the field of parking management, with a minimum of (2) years in a supervisory/management position.

Other Knowledge, Skills and Abilities Required: 

Thorough knowledge of parking operation and maintenance with ability to establish and maintain effective working relationships with others. 

Must have strong communication skills, with proficiency utilizing Microsoft Office suite, including Word, Excel, and Outlook, etc., with strong keying skills.  

Cultural Responsiveness:

Other Knowledge, Skills and Abilities Preferred: 

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May be exposed to physical altercations and verbal abuse. 

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. 
May have periods of constant interruptions. 

Prolonged periods of working alone.  

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Bending 

Work Position: Sitting, Walking, Standing 

Additional Physical Requirements/ Hazards   

Physical Requirements: Manual dexterity (eye/hand coordination), Perform Shift Work

Hazards: Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to dust/fumes

Mental/Sensory – Emotional    

Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-paced environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.