At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Service Manager

 

ABB's Mine Hoist Systems team delivers solutions and services ensuring our customers get the most out of their investment. Our hoisting solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.

Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

In this role, you will oversee the delivery of Service projects and ABB Customer Care Agreements within North America Hoisting Service our customer are largely in Canada and in some cases in the USA and Mexico.

Reporting to the North American Hoisting Service Manager you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

Your Role: Own the Challenge 

• Managing the development of customer service order planning documents
• Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
• Analyzing and addressing project risks, and regularly disseminating lessons learned
• Working with other functions to coordinate contract negotiations and claims with customers
• Work closely with the ABB Account Managers to identify new opportunities.
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors.
• Review status, monitor, analyze and report on contract performance.
• Building strong relationships with customers and stakeholders

What it takes to run what runs the world 

• At minimum of five (5) years of experience managing industrial control systems and electrical apparatus projects.
• Experience in industrial and/or utilities markets is required.
• Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• Engineering Degree or Technology Diploma
• Project Management PMP designation is desired
• Fluent in French and English Required
• Strong computer skills – SAP or other ERP, Microsoft Suite including; Word, Excel, PowerPoint, MS Project.

Why ABB? 

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

#ABBCareers 

#RunwithABB 

#Runwhatrunstheworld 

#LI-hybrid 

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws. 

This position is a replacement of a current role.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $92,625 and $135,850 annually.

  

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.