At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Virtual Patient Companion

                        

Location

Beachwood

                    

Facility

CC Administrative Campus

                     

Department

Virtual Patient Companion-Nursing Institute

                      

Job Code

G99942

                     

Shift

Day/Night Rotation

                       

Schedule

6:30am-7:00pm/6:30pm-7:00am

                       

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Virtual Patient Companion, you will use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments and/or locations. This position is essential in ensuring that all patients receive top-quality care and nurses are supported. In this role, you will be responsible for monitoring assigned patients, verbally redirecting patients from engaging in at-risk behaviors, summoning the nursing staff if any patients require assistance and remaining knowledgeable and supportive of patient and institutional confidentiality and related hospital policies and procedures.

This position will require you to work 12-hour shifts at Cleveland Clinic’s Administrative Campus, rotating between day (6:30AM – 7:00PM) and night (6:30PM – 7:00AM) shifts.

The ideal future caregiver is someone who:
• Demonstrates a strong work ethic.
• Is reliable and dedicated.
• Has excellent critical thinking and problem-solving skills.
• Quickly adapts to changing situations.
• Provides patient-centered care with compassion and empathy.

Whether you are a nursing student looking to start your career or an experienced caregiver looking for a change, this is an excellent opportunity for you. Cleveland Clinic offers tuition reimbursement to eligible full- and part-time caregivers so that you may continue your education and build a life-long career, here at Cleveland Clinic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

                         

Job Details

Responsibilities:

• Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes. Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required.
• Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.
• Demonstrates understanding and proficiency of the use of the NAME TeleSitter Solution software.
• Maintains visual observation at all times.  Verbally redirects patient over digital 2-way audio device that is in patient room.  Immediately summons the nursing staff if the patient requires assistance.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.  Arranges meal break times and informs staff prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation.
• Provides patient with explanations as necessary but does not counsel or provide opinions. Demonstrates behaviors in line with Cleveland Clinic values.
• Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.  Participates in a collaborative identification and reporting of patient safety issues.  Assures patient environment safety.  Seeks assistance with removal of any potential safety hazard from room and reports findings to charge nurse or team leader.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Performs all other duties as assigned or requested.

Education:

• High School Diploma or GED; general knowledge of the hospital setting.

Complexity of Work:

• Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty.
• Ability to communicate effectively with patients using a microphone and headset.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Basic computer operation skills.
• Basic Microsoft windows experience.
• Efficiency in multitasking.
• Ability to prioritize simultaneous situations.

Work Experience:

• Previous experience in a hospital environment preferred.
• Previous Clinical experience preferred.
• Previous Direct Patient Care experience preferred.
• Certification preferred (Nurse Assistant/Medical Assistant).

Physical Requirements:

• Requires the ability to sit for prolonged periods.
• Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.
• Grasping and reaching are frequently required handling demands.
• Mental concentration and working with precise limits of accuracy are important.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities