Escalations Specialist

Posted:
5/14/2024, 5:00:00 PM

Location(s):
Manila, Metro Manila, Philippines ⋅ Metro Manila, Philippines

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Sales & Account Management

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Amazing organizations don't just happen! Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring Escalations Specialists to add to our Team!

We accept walk-in candidates come and visit our Recruitment Hub at 15F Two World Square, Upper Mckinley Hills, Taguig City.

WHY WORK WITH US

  • Get as much as Php 26,000 ++ monthly
  • Competitive allowances and incentives
  • Performance based incentives
  • Night Differential Rate
  • HMO for you and your 2 dependents
  • Life Insurance package
  • Vacation and Sick time offs
  • Anniversary Leave
  • Birthday Leave
  • Emergency Loan Assistance
  • Dental Coverage
  • Wellness Activities and Mental Health Awareness
  • Monthly Engagement Activities (in office games, competitions and prizes)
  • Amazing work culture where you can learn and grow

Key Responsibilities:

  • Handle inbound and/or outbound customer inquiries and assist in providing them with additional information that may include offering additional services, upgrading current product and/or service and reinstating customer accounts.
  • Create awareness for effectively communicating client offers and incentives through professional phone and email channels as required.
  • Deliver a consistent and professional level of service at all times.
  • Achieve set targets (sales and telemarketing metrics) and other performance indicators (accuracy, efficiency) consistently.
  • Monitor and ensure completion of account requirements.
  • Champion company core values and other company programs
  • Other duties as assigned

About You:

  • Minimum 6+ months experience in a Sales role or as an Escalations Specialist
  • C1 above CEFR Score
  • Have a desire to grow and drive your career forward
  • for SHS Graduates must have at least 1 year BPO experience handling international account
  • 2nd year college undergraduate or Degree holders, no experience required

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

 Facebook: BillGoslingOutsourcingPH

Website – https://www.billgosling.com/careers

Apply now and wait for our recruiters to contact you or you may contact us at [email protected] or (+63) 917-512-2455 (BILL)

Bill Gosling Outsourcing Holding Corp

Website: https://billgosling.com/

Headquarter Location: Newmarket, Ontario, Canada

Employee Count: 5001-10000

Year Founded: 1955

IPO Status: Private

Last Funding Type: Private Equity

Industries: Accounting ⋅ Outsourcing