At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” At Airtable Services, our mission is to transform how work gets done. We combine the innovative technology of the Airtable platform with our experience and expertise to help clients achieve their goals quickly and sustainably at scale. We deliver solutions that streamline processes and foster collaboration across our customer’s enterprise. Delivery Consultants build these tailored solutions for our largest enterprise customers that reduce their time to value, increase their product sophistication, and set them up for long-term success with our platform.

As a member of our Professional Services organization, you’ll partner closely with your Services counterparts to manage and deliver client implementations. You’ll work with our clients to deeply understand their requirements, map complex processes, and build and workshop custom solutions that allow them to quickly onboard their teams to Airtable’s platform. As a member of our Professional Services Team, you’ll also play a key role in shaping key processes and organizational structure as we scale.

What you'll do

• Deeply understand clients' business processes, pain points, desired outcomes, and requirements.
• Advise on best practices for integrating Airtable into their workflow and provide prescriptive recommendations on configuration.
• Manage project plans when delivering single consultant engagements, ensuring on time delivery, risk mitigation, and regular project communications including status updates.
• Collaborate with Services and Partner team members on larger engagements.
• When necessary, develop solution architecture designs that align with clients' objectives and requirements.
• Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• Create documentation to support solution development and train customers on their new workflows.
• Manage multiple implementations simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery.
• Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders.
• Provide insights from customer implementations that help shape Airtable’s product roadmap.
• Provide builder, end user training; and admin guidance when needed.
• When necessary, partner with Airtable Engagement Managers to validate scope for professional services engagements.

Who you are

• You are an avid Airtable user with 2+ years of deep product experience; you grasp the fundamental principles of database design
• You have 5+ years of experience in a professional services or consulting role.
• You demonstrate a solid foundation of AI fluency in your role day to day: you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
• You have excellent project management and communication skills, and are confident prioritizing across concurrent and time-sensitive projects and priorities
• Strong communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
• You are detail-oriented and passionate about creating unique solutions to complex business problems.
• You have a keen understanding of business workflows and are comfortable using process mapping tools.
• You’re able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders. 
• Nice to have: Fluent French or German speaker.

What We Offer 

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%).
• Competitive pension scheme, life insurance, paid leave and sick leave. 
• Complimentary mental health support via Modern Health. 
• Family planning support via Carrot (fertility, adoption, and surrogacy).
• Flexible and generous time off and sick time benefits.
• Transportation & Commuter Benefits.
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Supplemental reimbursement for Gender Affirmation procedures and services.
• Legal services - access to online tools to legal forms.

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.