JOIN THE PEOPLE POWERING KODIAK        

Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

Summary

The Parts Sales Desk Coordinator is responsible for handling over-the-counter parts sales, focusing on customer communication, order processing, and maintaining strong customer relationships. This role plays a crucial part in revenue growth, ensuring prompt and professional responses to both internal and external customers. The position requires coordination with Sales, Operations, and Supply Chain teams to fulfill orders and provide exceptional customer service.

Essential Duties & Responsibilities

• Respond to customer parts inquiries and requests from Account Managers.
• Accurately process orders, create quotes, and ensure timely communication with customers.
• Maintain and develop customer accounts, promoting repeat business and addressing customer promptly.
• Create the required export documentation while complying with company and legal regulations for international order.
• Actively participate in the Company’s safety programs and follow safety protocols.
• Enter sales orders and update as needed, coordinating with Supply Chain to meet delivery and packing requirements.
• Ensure timely updates on order status and proactively resolve and issues with pricing, order fulfillment, or customer concerns.
• Monitor market trends and customer needs to suggest product alternatives that offer cost savings or better delivery options.
• Provide technical support to customers in identifying parts.
• Communicate competitive market information and customer feedback to management team.
• Develop and implement new sales strategies to improve customer service and increase parts sales.

Education & Certifications

• High school diploma or GED required.
• Bachelor's degree in Business, Economics, or Supply Chain preferred.

Work Experience

• 2+ years of sales, inventory, or procurement experience.
• Knowledge of natural gas engines and compressors preferred.

Skills & Abilities

• Strong communication, problem-solving, and customer service skills.
• Proficiency in Microsoft Office and Dynamics 365 preferred.
• Knowledge of natural gas engines and compressors preferred.
• Fluent in Spanish and English required.

Physical Demands

• Must be able to lift up to 50 lbs and perform tasks such as kneeling, standing, and walking for extended periods.

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Kodiak Gas Services is an Equal Employment Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.