Our Vision is to be the best choice for healthcare in our community

 

Job Title:                    Office Supervisor

Department:               FMC Eye Specialists

Reports to:                 Director or Associate Director of Physician Offices

Job Summary:         

This full-time opening is for an Office Supervisor for our busy Allergy office. Qualified candidates should have at least one year of Supervisory/ Team Lead in an outpatient medical office setting. Candidate must be organized and ready to learn surgery scheduling for busy cataract surgeon. The schedule for this position is Monday-Friday 8AM-5PM.

*Preferred one year experience in clinical/allergy preferred*

 

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best and make every effort to take care of the people who make our company and division great.

• A competitive salary and benefits program aimed at attracting the best team members.
• An employer and physician that values and appreciates its team members and that you will have pride in working for.
• Loyal and kind patient base that you will enjoy working with.
• Medical Insurance Benefits (reviewed in 2022 and now enhanced and simplified to better meet the needs of our employees) including:
  • Cigna Open Access OAPIN & OAP Plans
  • Employer Contributions to HSA high deductible plan
  • Discounts at Florida Medical Clinic facilities
• Incentive based Wellness Programs.
• Company sponsored Life Insurance with buy-up provisions.
• Dental, Vision, Long and Short-Term Disability, Accident & Illness policy options.
• Paid Time Off and Holidays.
• No evening or weekend clinical responsibilities.
• Generous 401K plan with annual 3% Employer contribution after one year of employment.
• Reputation regionally for providing superior health care and quality service.

• Ancillary training programs and opportunities for growth.

 

 

Essential Functions of the Position:

 

• Essential Personality Skills and Qualities
  • Must be patient-service focused with the ability to deliver high patient satisfaction.
  • Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
  • Ophthalmic/optometric experience is preferred but not required.
  • Proficient with standard office equipment and software (Word & Excel); multi-task comfortably.
  • Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
  • Ensure all patients, at all times, have a positive experience while in the office or on the phone.
  • Maintain patient confidentiality.
  • Handle incoming call volume promptly and in a professional manner.
  • Travel to satellite location(s).
  • Maintain knowledge of and follow policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
• Managerial Responsibilities
  • Coach and counsel staff regarding best practices.
  • Maintain, monitor, and encourage attendance of staff.
  • Coordinate staffing needs and schedules to include PTO requests and coverage.
  • Interview candidates for open positions and extend offers as approved by Administration.
  • Complete staff performance reviews.
  • Complete new hire and termination process.
  • Make recommendations to Administration related to staffing needs.
  • Organize and direct regular staff meetings.
  • Monitor uniform and ID badge compliance.
  • Investigate and gather information related to issues or concerns prior to employee reprimand or staffing change
  • Address and coordinate training needs of department.
  • Attend meetings as required.
  • Notify and educate employees and providers of new policies and procedures.
  • Provide flow of information between providers, management, and staff.
  • Handle and resolve patient complaints.
  • Request patient discharge letters and complete discharge process.
  • Fill-in for front office/ check-in/ check-out duties as needed
  • Navigate the practice management system, post and reconcile payments. 

 

• Work Flow Responsibilities
  • Manage and maintain physician schedule(s).
  • Monitor employee tasks.
  • Implement new work routines or changes as needed.
  • Investigate and resolve clinical tasks in a timely manner to maintain optimal efficiency in the department
  • Address software, hardware, phone, and Quick Q system issues and create IT tickets if unable to resolve, and monitor ticket statuses daily.
  • Oversee office inventory and generate purchase requisitions.
  • Coordinate and oversee outside chart audits including security access form to IT

 

• Surgical Coordinator Responsibilities
  • Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
  • Verify insurance benefits on surgery patients, determine and obtain preauthorization as needed.
  • Assist patients regarding surgery dates, book patients for cataract consultations and surgery, discuss pre and post-op instructions with patients.
  • Confidently communicate with patients face to face regarding surgical options and pricing and answer questions about payment and financing.
  • Obtain signatures from patient on Informed Consent and Financial Responsibility forms.
  • Collect and process surgery payments.
  • Assist patient in obtaining medical clearance prior to surgery as needed.
  • Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
    • Schedule patient surgical procedures according to established policies and procedures and reliably communicate with Ambulatory Surgery Center staff regarding scheduling and associated matters.
    • Provide call confirmations to all surgical patients prior to their procedure.
    • Handle timely follow-up to prospective, current and past surgical patients.

     

    • Facility Management Responsibilities
      • Address facility issues and create work tickets for Maintenance.
      • Ensure the office is clean and well maintained.
      • Ensure the office is safe by identifying and eliminating safety hazards.
      • Report incidents, accidents, or injuries to Administration by completion and submission of proper form(s).

     

    • Payroll Management Responsibilities
      • Review and update employee attendance through electronic time system.
      • Enter miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved.
      • Collect and submit time sheets for salaried employees.

     

    • Additional Responsibilities
      • Maintain an organized and clean work area.
      • Place phones on and off service at the appropriate times.
      • Participate in maintenance and ordering of office supplies.
      • Perform other incidental and related duties as required and assigned.
      • QC logs and COLA accreditation

     

     Physical and Mental Demands:

    • Normal physical ability.
    • Above average concentration and high-level complexity of decision making.
    • High-level verbal and written communication skills.
    • Above average ability to manage multiple tasks simultaneously.
    • High tolerance to stressful situations.

Job Qualifications:

• High school graduate or GED equivalent.
• 1 years experience in supervisor role in outpatient medical setting.
• Strong computer proficiency and comfort with Electronic Medical Record and Practice Management Software systems.

#IND123

We are an Equal Opportunity Employer and make employment decisions without any regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.