About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Applications Support and Security Specialist, really do at TaskUs? At TaskUs, you will be an integral member of our Agile Development Team, responsible for providing technical support for Cloud-based applications hosted on AWS, resolving application-related issues, and assisting in implementing security measures. This role offers an exciting opportunity to gain hands-on experience in supporting applications within an Agile environment and contributing to the security and reliability of our software solutions. Think of yourself as someone who will work closely with senior team members, developers, and security experts to enhance your skills and become a valuable asset to our organization.

Imagine yourself going to work with one thing on your mind: The Applications Support and Security Specialist will have the opportunity to gain valuable experience in application support and security within an Agile Development Team. This role provides a solid foundation for building a career in application support and cybersecurity, with ample opportunities for professional growth and learning from experienced team members.

As an Application Support and Security Support, you will:

Application Support: Assist in providing technical support for application-related queries and problems. Help diagnose and troubleshoot application issues, ensuring timely and effective resolution. Collaborate with team members to reproduce, log, and escalate critical issues to the appropriate stakeholders. Learn and adapt to the organization's applications and their functionalities.

Cloud Expertise: Providing support for Cloud-based applications hosted on AWS. Having a deep understanding of the Cloud environment and services being used. Assisting in the deployment and management of applications on Cloud platforms. Troubleshoot and resolve issues related to AWS services, including but not limited to Lambda, S3, DynamoDB, and others. Monitor and analyze AWS CloudWatch metrics, logs, and alarms to identify and resolve potential issues proactively.

Security Implementation: Work under the guidance of senior team members to implement security patches Assist in monitoring and addressing security vulnerabilities (infra and applications level). Learn about the organization's security policies and ensure compliance with them. Support the execution of security assessments and testing activities.

Continuous Integration and Deployment (CI/CD): Learn about Continuous Integration and Continuous Deployment processes for applications. Assist in automating testing, build, and deployment processes under the guidance of senior team members. Participate in maintaining the integrity and reliability of application deployments during the CI/CD pipeline.

System Monitoring and Maintenance: Monitor application performance and take proactive steps to optimize and improve efficiency. Perform routine maintenance tasks, such as backups, updates, and patches.

Collaboration and Communication: Collaborate with cross-functional teams to address issues and implement solutions. Communicate technical information effectively to non-technical stakeholders. Participate in team meetings, discussions, and knowledge-sharing sessions. Engage in knowledge-sharing sessions and take part in learning opportunities to enhance your skills.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Basic understanding of application support, software development, and security principles.

• Familiarity with Agile methodologies is a plus.

• Some knowledge of secure coding practices and common security vulnerabilities is advantageous.

• Knowledge of programming languages such as JavaScript, Python, etc

• Interest in learning about CI/CD pipelines and DevSecOps principles.

• Knowledge of Cloud Technologies such as AWS is a plus.

• Strong problem-solving skills and the ability to learn quickly in a dynamic environment.

• Effective communication and teamwork skills to collaborate with cross-functional teams.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.