The Opportunity

Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.

 

What You'll Do

Shipment Execution

• Manage end-to-end air export and import shipments, from booking through to final delivery
• Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
• Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness
• Submit AMS filings and EDI transmissions (FHL/FWB) as required
• Ensure all activities comply with international shipping regulations, company policies, and customer SOPs

Billing & Documentation

• Issue invoices to clients and agents promptly and accurately
• Review and confirm incoming subcontractor invoices within agreed timelines

Customer Service

• Respond to customer requests, advices, and claims with timely, professional communication
• Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests
• Deliver first-class service across every touchpoint — email, phone, and system

Data & Systems

• Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
• Handle customer statistics, reports, and system-related requests

Team & Continuous Improvement

• • Collaborate with account management and customs teams for smooth end-to-end operations
  • Flag irregularities and escalate issues to senior staff when needed
  • Identify process improvement opportunities and support teammates as the team grows

 

What You'll Bring

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field
• Minimum 2 years of experience in air operations or a related freight forwarding/logistics role
• Professional proficiency in English, written and spoken
• Detail-oriented and structured, with a strong eagerness to learn
• Tech-savvy with a genuine curiosity for new platforms, tools, and systems
• Customer-first mindset — responsive, professional, and solution-oriented